他家官网上的： La Mer joined The Estée Lauder Companies' family of brands in 1995. Sold in more than 50 countries and territories, La Mer represents supreme luxury and transformative, high-performance skincare. Crème de la Mer, one of the most innovative and sought-after moisturizers, was conceived by Dr. Max Huber, an aerospace physicist, after he suffered a laboratory accident that severely burned his face. Formulated with sea kelp and a pioneering bio-fermentation process, the Crème miraculously transformed the appearance of Dr. Huber's skin. Since then, it has evolved into what can only be described as a legend. Today, La Mer offers a complete range of facial skin care and body products—all harnessing the remarkable benefits of the sea. [此贴子已经被作者于2011/12/2 16:55:55编辑过]
刚得到一个官方的邮件回复： We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400. ”
以下是引用lancychen1979在12/2/2011 5:05:00 PM的发言： 刚得到一个官方的邮件回复： We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing. We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience. 等吧，唉！ 和我的回复几乎一样
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400. ”
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400. ”
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400. ”
Thank you for your recent purchase at La Mer Online. We regret that our supply of the "Deluxe Three Piece Introduction" sample offer that was available on Cyber Monday was quickly depleted due to an overwhelming response.
As promised, we have secured a set of La Mer samples that are equivalent to the original offer and we will be happy to ship this alternate set of samples to you as soon as possible. You may expect to receive your sample offer within 12-15 business days. We appreciate your understanding that because the offer was restricted to one per customer, one sample offer will be shipped per customer.
Thank you for your patience and for giving us the opportunity to continue to serve you at La Mer Online.
Thank you for your recent purchase at La Mer Online. We regret that our supply of the "Deluxe Three Piece Introduction" sample offer that was available on Cyber Monday was quickly depleted due to an overwhelming response.
As promised, we have secured a set of La Mer samples that are equivalent to the original offer and we will be happy to ship this alternate set of samples to you as soon as possible. You may expect to receive your sample offer within 12-15 business days. We appreciate your understanding that because the offer was restricted to one per customer, one sample offer will be shipped per customer.
Thank you for your patience and for giving us the opportunity to continue to serve you at La Mer Online.
日期新鲜不？
我是先收到offer letter然后回复他们去的～不过你可以去amex的网站看看你有没有offer～如果有的话就打电话过去问问那个offer 有没有250块就可以了～貌似就那个blue cash有～不过你要没有任何AE的卡才行～BOA的AE或者其他department store的AE不算～好像bloomingdales或者是macys的那种有AE的不算～要没有任何AE自己卡的～就可能有offer～去看看把～
到本月底截止，现在申请的话来得及不？多久可以拿到卡片呢？
大家等等咯。
收到不够5个的打电话要求补上
我的两个order里所有小样都被cancel了，不过更有意思的是拉毛把这两个order合到一起寄了，看来真的焦头烂额了。
这个？还真不像美国作风啊。啥时这么节约环保了？改表扬还是鄙视？
打电话想把名字写到sample waiting list 上，没想到 这个cs说他们高层会24-48小时给出回复处理方法。又一个版本
刚看了order status 是shipped，小样只有一个，其他的小样都cancelled
打电话想把名字写到sample waiting list 上，没想到 这个cs说他们高层会24-48小时给出回复处理方法。又一个版本
周二就有这个说法了，这都多少小时过去了。。。。。
友情提示一下，如果买的是gift card，不能退，任何家的gc都是不能退的，你refuse包裹了也不会退钱
不可能的事情 只要你够硬 他吃进去也会吐出来你的钱 何况那么多JM打电话都得到了CSR的拒收包裹的说法
我就是赶上了中午那拨最乱时间的倒霉份子
以下是引用lizzyzhao在12/2/2011 12:37:00 PM的发言：
那个是给银行track用的。
我收到了一个07年的。。。。。。。。。。。。。。。。。。。
怎么知道是07年的？我用cosmetic calculator 只查出一个的生产日期，如下：
Moisturizing cream (7ml): JC0
The eye concentrate (3ml): b41 – April/2011
The body crème (30ml): AC0
The concentrate (3ml): BC0
The moisturizing lotion (3ml):AC0
看到收到小样的mm们说，就那个三件套比较值，否则这个deal真的很亏，所以我决定refuse包裹了。
因为我第一次在la mer官网买东西，不知道他们refund的程序是什么，是refuse包裹以后，包裹寄回给他们，就可以打电话要求refund了吗？
现在每个order都出现克隆体。。。
same here, 这是怎么回事？
现在每个order都出现克隆体。。。
我的也是
其实是小样不全的订单才有克隆体，全的就没有
怎么知道是07年的？我用cosmetic calculator 只查出一个的生产日期，如下：
Moisturizing cream (7ml): JC0
The eye concentrate (3ml): b41 – April/2011
The body crème (30ml): AC0
The concentrate (3ml): BC0
The moisturizing lotion (3ml):AC0
都是00年或11年的，很新鲜啦
我的也是
其实是小样不全的订单才有克隆体，全的就没有
哦，这样啊，不知道他们搞什么鬼，这次是真服了他们了！
这个是笔误吧，10年或11年。00年的都是古董啦～～～
恩恩，笔误笔误
哦，这样啊，不知道他们搞什么鬼，这次是真服了他们了！
是啊。。。原本不想打开包裹的，这么一弄是不是大家都要打开包裹检查一下啊？
居然ship了么。。还是只有一个小样。。写信去拉
[此贴子已经被作者于2011/11/30 23:51:33编辑过]
现在是不是应该不开箱，上面写下“return to shipper"，然后投到一个UPS站？ 具体怎么操作呢？
或者是开箱看看里面都有啥再说?
有人file bbb complaint 了吗？ 我试了下都找不到这个公司，应该用什么公司名啊？
最好别打开。估计cancel了的里面不会有。要么等他们补寄SAMPLE，要么return。
嗯。。我看到人都说补的东西不是那三件套，那我考虑到底BBB还是退掉。。
我也是，明明门上贴帖子了，还是给我留门口了。不能开箱子，要打电话给ups让他们来取。
我的也收到了，不打算打开了。
可以自己送到ups站么？
[此贴子已经被作者于2011/12/2 16:46:07编辑过]
估计退回去还有自己出邮费，购物不开心的经历在这边还真是比较少体会到。以后他家再怎么好也不买了，什么呀
我查了下，la mer归雅诗兰黛了。所以估计要投诉雅诗兰黛了。
。。。。。。那。。还有人BBB不，1个人感觉力量不够强大啊
thanks!
有人file bbb complaint 了吗？ 我试了下都找不到这个公司，应该用什么公司名啊？
他家官网上的：
La Mer joined The Estée Lauder Companies' family of brands in 1995. Sold in more than 50 countries and territories, La Mer represents supreme luxury and transformative, high-performance skincare. Crème de la Mer, one of the most innovative and sought-after moisturizers, was conceived by Dr. Max Huber, an aerospace physicist, after he suffered a laboratory accident that severely burned his face. Formulated with sea kelp and a pioneering bio-fermentation process, the Crème miraculously transformed the appearance of Dr. Huber's skin. Since then, it has evolved into what can only be described as a legend. Today, La Mer offers a complete range of facial skin care and body products—all harnessing the remarkable benefits of the sea.
[此贴子已经被作者于2011/12/2 16:55:55编辑过]
我的包裹除了正装的付钱的东西，只有一个估计3ml左右的infusion， 如果有封信什么的说下sample没有了也算有诚意，这种做法太差劲了。
估计退回去还有自己出邮费，购物不开心的经历在这边还真是比较少体会到。以后他家再怎么好也不买了，什么呀
别看了，根本不会有奇迹的~~我昨天收到的，人不在家，今天我直接送到UPS STORE 说REFUSE这个包裹，他们看了一下就收下了，很简单的，但是没给收据啥的~~
我明天也去退！
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
等吧，唉！
刚打电话了，客服说会补寄 in 2-3 weeks。 也没让我加什么waiting list,说他们有record的，是真的假的啊？纠结要不要refuse？
客服说补寄的是那个三件套吗？其他小样很小的，那个三件套比较实在。
“Dear Valued La Mer Online Customer:
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400.
”
刚得到一个官方的邮件回复： We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing. We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience. 等吧，唉！
和我的回复几乎一样
我的order昨晚ship了，今天打电话问，客服说把我的名字加到sample request里，但是以后补寄给我的小样可能和那个三件套不一样，因为他们现在还没有更多的information。
看到收到小样的mm们说，就那个三件套比较值，否则这个deal真的很亏，所以我决定refuse包裹了。
因为我第一次在la mer官网买东西，不知道他们refund的程序是什么，是refuse包裹以后，包裹寄回给他们，就可以打电话要求refund了吗？
看了别人贴的照片，真是羡慕啊，好像跟我买的唇膏都差不多大了
刚刚收到email，说是给我寄出来了，一看内容，两个gift card， total是100。一个sample不给我，还再强卖一张gift card么？不带这么玩的！
有我这么悲催的么！！
刚刚收到email，说是给我寄出来了，一看内容，两个gift card， total是100。一个sample不给我，还再强卖一张gift card么？不带这么玩的！
隔壁贴呀，一样是两张gift card，没有小样，说会补。
http://forums.huaren.us/showtopic.aspx?boardid=347&id=1100982
看了别人贴的照片，真是羡慕啊，好像跟我买的唇膏都差不多大了
我刚才又打了一次电话，客服说小样以后会补，可能不会是大包装的，但会寄等量的小包装，不过要等3－4周。
实在拿不准他们到底在怎样处理这件事。
我今天出门办事了，回家APT OFFICE已经帮我领了包裹，只有一个可怜的小小管子的小样，正好也收到邮件回复了，说是会补寄，贴上来，看看有没有跟我收到类似邮件的姐妹
一样
没空跟lamer耗了
烦死人了
以下是引用猪宝宝MANDY在12/2/2011 9:24:00 PM的发言：
我今天出门办事了，回家APT OFFICE已经帮我领了包裹，只有一个可怜的小小管子的小样，正好也收到邮件回复了，说是会补寄，贴上来，看看有没有跟我收到类似邮件的姐妹
“Dear Valued La Mer Online Customer:
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400.
”
我刚才又打了一次电话，客服说小样以后会补，可能不会是大包装的，但会寄等量的小包装，不过要等3－4周。
实在拿不准他们到底在怎样处理这件事。
我ld让我开包裹, 然后给他们客服写e-mail说只等monday的三件:Creme de la Mer .24 oz, Eye Concentrate .1 oz, Body Creme 1 oz
其它小样一概不要, 如果90天没收到就BBB it. meanwhile, we have disputed the credit card charge.
我ld让我开包裹, 然后给他们客服写e-mail说只等monday的三件:Creme de la Mer .24 oz, Eye Concentrate .1 oz, Body Creme 1 oz
其它小样一概不要, 如果90天没收到就BBB it. meanwhile, we have disputed the credit card charge.
有进一步消息上来更新下吧
我今天出门办事了，回家APT OFFICE已经帮我领了包裹，只有一个可怜的小小管子的小样，正好也收到邮件回复了，说是会补寄，贴上来，看看有没有跟我收到类似邮件的姐妹
“Dear Valued La Mer Online Customer:
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400.
”
以下是引用木兰香在12/2/2011 10:16:00 pm的发言：
隔壁贴呀，一样是两张gift card，没有小样，说会补。
http://forums.huaren.us/showtopic.aspx?boardid=347&topicid=1100982
有没有拒收GC卡的呀？会不会退钱啊？？？？～～～～～～～～～～
我ld让我开包裹, 然后给他们客服写e-mail说只等monday的三件:Creme de la Mer .24 oz, Eye Concentrate .1 oz, Body Creme 1 oz
其它小样一概不要, 如果90天没收到就BBB it. meanwhile, we have disputed the credit card charge.
产品不用寄回去吗？开包裹再return，邮费要自己出吧。直接refuse，对方出邮费。
我ld让我开包裹, 然后给他们客服写e-mail说只等monday的三件:Creme de la Mer .24 oz, Eye Concentrate .1 oz, Body Creme 1 oz
其它小样一概不要, 如果90天没收到就BBB it. meanwhile, we have disputed the credit card charge.
从来没BBB过。BBB对商家威胁这么大吗？他们能有什么损失？
纠结了，要不要refuse啊，麻烦啊
以下是引用猪宝宝MANDY在12/2/2011 9:24:00 PM的发言：
我今天出门办事了，回家APT OFFICE已经帮我领了包裹，只有一个可怜的小小管子的小样，正好也收到邮件回复了，说是会补寄，贴上来，看看有没有跟我收到类似邮件的姐妹
“Dear Valued La Mer Online Customer:
We are concerned to learn of your recent experience with La Mer Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns and thank you for writing.
We sincerely apologize for any inconvenience that may have been caused. Due to the overwhelming response to our recent offer, the samples offered were quickly depleted. Please be assured we are working to obtain additional quantities and will be in contact with you via email once we have more information. We appreciate your patience.
We hope you will continue to visit us at La Mer Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1.866.850.9400.
”
Dear Valued La Mer Online Customer:
Thank you for your recent purchase at La Mer Online. We regret that our supply of the "Deluxe Three Piece Introduction" sample offer that was available on Cyber Monday was quickly depleted due to an overwhelming response.
As promised, we have secured a set of La Mer samples that are equivalent to the original offer and we will be happy to ship this alternate set of samples to you as soon as possible. You may expect to receive your sample offer within 12-15 business days. We appreciate your understanding that because the offer was restricted to one per customer, one sample offer will be shipped per customer.
Thank you for your patience and for giving us the opportunity to continue to serve you at La Mer Online.
Best regards,
Kerin
La Mer Online
Customer Service
Signed By: LEE
天知道这个lee是谁
而且头2单还是合在一起寄的，我打算留第二单，今早打电话去要回邮的label，cs的态度不好不说，她自己也承认他们不应该把2个order放一个package寄， 但是就不给label，让我自己寄回去，后来发了一通火，才说48-72小时发到email，谁知道能不能收到
我把credit card lock了，头两单charge钱了，以为后两单就直接给cancelled了呗，结果都寄出来了，没charge，有一单的状态还是cancelled（他们cancelled的），结果他家还是给寄出来了， 更可恨的我在家等refuse ups，结果也不敲门就扔到阳台了，网上还出现
Signed By: LEE
天知道这个lee是谁
而且头2单还是合在一起寄的，我打算留第二单，今早打电话去要回邮的label，cs的态度不好不说，她自己也承认他们不应该把2个order放一个package寄， 但是就不给label，让我自己寄回去，后来发了一通火，才说48-72小时发到email，谁知道能不能收到
cancel了就是不charge了么？
以下是引用AnnieAnita在12/5/2011 6:12:00 PM的发言：
cancel了就是不charge了么？
不知道啊，我的credit card都lock了，他们想charge也charge 不了阿，order status是写的cancelled,我也没收到cancelled的email, 他们什么时候cancel的我都不知道，但是倒发了shipping的email.还有tracking no. ，说是后天才能到，我现在也糊涂着呢，她家的系统真不是一般的乱...
la mer这次严重发现系统不行了，招几个engineer吧，哈哈哈哈，创造点机会给cs的jm
I got the same mail today.
Dear Valued La Mer Online Customer:
Thank you for your recent purchase at La Mer Online. We regret that our supply of the "Deluxe Three Piece Introduction" sample offer that was available on Cyber Monday was quickly depleted due to an overwhelming response.
As promised, we have secured a set of La Mer samples that are equivalent to the original offer and we will be happy to ship this alternate set of samples to you as soon as possible. You may expect to receive your sample offer within 12-15 business days. We appreciate your understanding that because the offer was restricted to one per customer, one sample offer will be shipped per customer.
Thank you for your patience and for giving us the opportunity to continue to serve you at La Mer Online.
Best regards,
Kerin
La Mer Online
Customer Service
收到同样的email, 打算先等等看，不知道它家的退货是多少天之内
感觉信里毫无诚意，就是一个字：拖！ 我敢保证决定等2-3周的tx们到时会失望，补的小样绝对是廉价代替版本。。。
深度鄙视拉毛
今天收到承诺补寄小样的信了，不过还是决定refuse包裹。
感觉信里毫无诚意，就是一个字：拖！ 我敢保证决定等2-3周的tx们到时会失望，补的小样绝对是廉价代替版本。。。
深度鄙视拉毛
同感觉他们在拖时间，没有诚意要解决这次的问题。
今天刚收到了cyber monday订的货，Delux Three Piece Introduction 和另外一个小样都被cancel了而且包裹是2号才寄出来的。但是奇怪的是同来的还有另外一个包裹，里面是一个1oz的refining facial和两个小的silver snake-embossed cosmetic bag（空的）。这是什么动静啊？难道这另外的三个小东西是取代那个三件套样品么？不是说两到三周才会寄到替代品么-怎么会这么快？
这个挺好用的
收到信了, 看大家一说, 好象是没什么诚意的样子, 我也打算拒收了.
我拒收了
不要被动
我们也不是什么小样都感兴趣的
我买了散粉，也买了一单购物卡，不准备退了。我怕refuse包裹以后麻烦还多着呢。
我的包裹本来等着晚上伺候孩子睡觉以后再看，结果老公清理垃圾的时候箱子被他拆开来了，还差点被他当啥也没有轻飘飘的纸盒子丢掉了