想取消国航的机票,为什么电话都打不通呢?

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emmastone
楼主 (北美华人网)
https://www.airchina.us/US/GB/info/news/北美和中国的hotline都打了。都说是空号。有人最近退票成功的吗?

Air China 24-hour service hotline: +86-10-95583
Tel: +1-800-882-8122

In order to help passengers arrange their travels, notes on the special handling regulations for relevant air tickets are given as follows:
I. Eligible passenger tickets:
Tickets for flights operated by Air China with numbers beginning with 999 (including award tickets) or CA-coded codeshare flights booked before 0:00 am on January 24, 2020.
II. Ticket handling ways
1. Free refund applies to all the eligible passenger tickets.
2. An eligible ticket can be refunded without refund fee through the original ticket-booking channel within the validity period of the ticket (within one year of the issue date).
Air China will actively speed up the refund responses. Thank you for your understanding and support.
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janeeyre
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pinkygirlcn
Mark...https://www.airchina.us/US/GB/info/news/ 北美和中国的hotline都打了。都说是空号。有人最近退票成功的吗? Air China 24-hour service hotline: +86-10-95583 Tel: +1-800-882-8122 In order to help passengers arrange their travels, notes on the special handling regulations for relevant air tickets are given as follows: I. Eligible passenger tickets: Tickets for flights operated by Air China with numbers beginning with 999 (including award tickets) or CA-coded codeshare flights booked before 0:00 am on January 24, 2020. II. Ticket handling ways 1. Free refund applies to all the eligible passenger tickets. 2. An eligible ticket can be refunded without refund fee through the original ticket-booking channel within the validity period of the ticket (within one year of the issue date). Air China will actively speed up the refund responses. Thank you for your understanding and support.
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emmastone
网站上买的照这个操作 http://forums.huaren.us/showtopic.aspx?topicid=2495331&page=end
janeeyre 发表于 1/27/2020 12:15:56 PM


登陆不了网站。
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ruyue
回复1楼emmastone的帖子 电话确实打不通。给他们发邮件可以退。也可以找代理退如果是从代理那里买的票。我上周费了很多时间才退了。 ---发自Huaren 官方 iOS APP
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emmastone
回复1楼emmastone的帖子
电话确实打不通。给他们发邮件可以退。也可以找代理退如果是从代理那里买的票。我上周费了很多时间才退了。 ---发自Huaren 官方 iOS APP
ruyue 发表于 1/27/2020 12:49:06 PM


请问用哪个邮箱发邮件要求退票? 谢谢!
海鲜
同求邮箱。 打了很多次电话, 没有一次是通的。
梧桐花花
已经飞了一半的怎么办
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echomom
If you bought the ticket from Airchina.com, you can return it on line. Don't have to call. I did it before with full refund.
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xiaowenx
去他家官网,退票或者在线客服试试。
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cooledskin
飞了半程的怎么办呢?如果不想退票只是想改日期呢?有没有遇到类似问题的JMS
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faramita
已经飞了一半的怎么办
梧桐花花 发表于 1/27/2020 1:10:04 PM

一般来讲机票都有一年的有效期。你可以先取消回程,注意不是退票,然后等确定新的回程时间后再重新订回程。最好直接跟航空公司沟通,不要通过expedia之类的第三方,他们搞不懂,或者会多收钱。