I rented a car from SIXT a month ago. When I picked the car, I checked it, didn't notice anything wrong. So I drove it out of the rental garage. Right after I drove it for a short amount of time like less than hour, I noticed there is a small scratch on the front window (you can only see it from the inside). I called the company immediately and told them this. They directed me to drive it back and switched me to a new car, and told me "don't worry about this." After a month, I received emails saying I am responsible for the damage.
I already called and told them and disputed this. Is there a better way to handle this? I really didn't do anything that cause the damage.
The scratch is hard to see, it seems can only see better when it is under the sun. I didn't take a picture of it. But immediately after I found out, I called the rental company, they directed me to drive back and switch a car for me. The associate there said, "it's not your problem, don't worry".
Exactly. Hence it is hard to fight the claim from SIXT
In this case, it would become there is a damage caused by you, and your insurance shoukd cover it just as it is really caused by you. That is what insurance is for. Unless your insurance does not cover windshield damage. That is another matter.
What CC you used for the rental? Many YS cards have annual fee have CDW coverage.
We will cover You up to $50,000 toward the cost of repairs or the cash value of the car, whichever is less, if a covered accident or theft occurs when You pay for a rental car with Your Citi® Card and decline the rental company's collision loss/ damage insurance.
The insurance should cover, but I don't want to file a claim
Because it is really not my fault.
I just called my insurance company, they checked and said the rental company hasn't filed a claim through my insurance company either. It's just during the dispute stage. Since the rental company hasn't filed a claim yet, the insurance company can't handle this. And I don't want to file a claim either since it's not my fault. Does that mean if I file a claim, I already admitted I did it?
I understand principle. But w/o evidence not much you can do
IF SIXT file a claim. You do NOT file a claim until SIXT charge you the damage. I don't think SIXT would file a claim directly with your insurance company. Not even US rental companies aboard. I once had a damage with Budget at Sicily. At car return it immediately charged my CC, with a detailed damage repair invoice together with 3 pictures, sent to my email real time. I then spent half an hour at the counter to get the Rental Clising Agreement for the final details. Then once returning home I filed an eclaim with my CC which was Chase Saphire Reserve. The claim was settled within 7 days from filing to receiving approval with instruction on which payment option I wanted. There were some uncovered items such as Airport Surcharge on repair. All in all, out of 1300+ euro invoice, CC CDW paid almost 1200 euro. Our out of pocket iirc was about 130 euro.
I am confident you would have similar outcome if it wound up has to be a claim with your insurance.
At this stage you can continue to dispute with SIXT, though given its reputation, you might not succeed.
I rented a car from SIXT a month ago. When I picked the car, I checked it, didn't notice anything wrong. So I drove it out of the rental garage. Right after I drove it for a short amount of time like less than hour, I noticed there is a small scratch on the front window (you can only see it from the inside). I called the company immediately and told them this. They directed me to drive it back and switched me to a new car, and told me "don't worry about this." After a month, I received emails saying I am responsible for the damage.
I already called and told them and disputed this. Is there a better way to handle this? I really didn't do anything that cause the damage.
的租车公司，很烂。经常听说类似的事情。我也租过它家的，检查详细，没有出过问题。
So I didn't buy insurance through the rental company.
除了美國之外 欧洲 澳洲 纽西兰 南非 提車時里外仔细检查花的时间功夫不能少。 其实在美國有些租車点也是一樣。
I used my own insurance since I have full coverage. Will my insurance handle this type of issues?
at the time you took the car.
你大意了 应该坐进車子檢查仪表版 windshield seats， everything.
The scratch is hard to see, it seems can only see better when it is under the sun. I didn't take a picture of it. But immediately after I found out, I called the rental company, they directed me to drive back and switch a car for me. The associate there said, "it's not your problem, don't worry".
So in this case, my insurance won't cover it?
In this case, it would become there is a damage caused by you, and your insurance shoukd cover it just as it is really caused by you. That is what insurance is for. Unless your insurance does not cover windshield damage. That is another matter.
What CC you used for the rental? Many YS cards have annual fee have CDW coverage.
有如下条款
We will cover You up to $50,000 toward the cost of repairs or the cash value of the car, whichever is less, if a covered accident or theft occurs when You pay for a rental car with Your Citi® Card and decline the rental company's collision loss/ damage insurance.
Because it is really not my fault.
I just called my insurance company, they checked and said the rental company hasn't filed a claim through my insurance company either. It's just during the dispute stage. Since the rental company hasn't filed a claim yet, the insurance company can't handle this. And I don't want to file a claim either since it's not my fault. Does that mean if I file a claim, I already admitted I did it?
IF SIXT file a claim. You do NOT file a claim until SIXT charge you the damage. I don't think SIXT would file a claim directly with your insurance company. Not even US rental companies aboard. I once had a damage with Budget at Sicily. At car return it immediately charged my CC, with a detailed damage repair invoice together with 3 pictures, sent to my email real time. I then spent half an hour at the counter to get the Rental Clising Agreement for the final details.
Then once returning home I filed an eclaim with my CC which was Chase Saphire Reserve. The claim was settled within 7 days from filing to receiving approval with instruction on which payment option I wanted. There were some uncovered items such as Airport Surcharge on repair. All in all, out of 1300+ euro invoice, CC CDW paid almost 1200 euro. Our out of pocket iirc was about 130 euro.
I am confident you would have similar outcome if it wound up has to be a claim with your insurance.
At this stage you can continue to dispute with SIXT, though given its reputation, you might not succeed.
Good luck.
我们自己车险不会保内华达纽约等之类按照他们说属于高风险的州。
强推买他们的车险。
我们当场打给traveler 车险，agent 说没有的事。50个州同样对待。
Fox自圆其说的说可能是你们车险买得比较好吧。
然后又要求$150押金并已刷过。可能这个也得扯皮，到时不退就去dispute 吧……
检查车发现一个小凹点，日期照相并在纸上noted it.
租车公司都半斤八两的。
https://abc7news.com/hertz-rental-car-lawsuit-class-action/12535191/
现在还有 private suits pending
也跟你解释过 CSR CSP UA 几个卡 CDW 都是 Primary 所以不会用到自己的車险 也就不会影响之后的保费。
有些其他银行的卡也是 Primary 具体那些我不记得了
是 per rental 萛 而且价格合理 当然是要用 enroll card 付款
貌似租车价里没有包什么责任险。而CSR又只保车。
租车行有另外的单就责任险可购买。
所以我就想说在美国用CSR订车，第一关车辆损害有信用卡担着，而人身责任险是不是自动就给带到自己车险里了？
https://feeservices.americanexpress.com/premium/car-rental-insurance-coverage/home.do
你交車用 enrolled card 付款后 AMEX 才 charge premium. 虽然它说是 worldwide, 但是我们有次海外租車用 enrolled card, 之后沒有看到 AMEX charge premium, 令我心中有点不安。以后沒有在海外用了。
你 file claim 之后 它直接和 rental car 打交道
我印象里不行