My name is ****, a licensed and insured HVAC/R technician specializing in Heating (Furnace / Hot Water Tank), Ventilation, Air-Conditioning and Refrigeration operated in the **** area.I received a service phone call around 11am for air-conditioning cooling issue on August 21, 2020 at the following service address: *****Ave. I was busy during the call in the morning and arrived in the afternoon at the service address. I did a detail routing diagnostic inspection on the Central Air-Condition, along with the portable Air-Conditioning in the rooms and found no issues with the cooling unit. Cooling air was blowing normally through the vents.Owner had also asked me to inspect the additional Split Air-Conditioning unit in the Hall-way. I used the remote to turn it on, and cool-air immediately started flowing from the vents. Owner had also requested me to check for leaks and air-flow connecting the Split Air-Condition unit for maintenance service up in the roof and found no issues.I showed and explain to an individual in the group how to adjust the temperature properly. Clients and guests were happy when I left.
Sincerely,
********, Licensed HVAC/R
airbnb收到信后立即close the case，如果自己不能主张举证，一定被客人欺负，下面的收入就没有了。
橘子郡君的原帖
https://bbs.wenxuecity.com/tzlc/1420426.html
你这个guest还不够狡猾，声音其实是很抽象的，要有录音和录像证明。还有你的house rules 里面quite hour 是什么时间段？住了一周天天都吵？这个很重要。有一次我的客人很吵，入住期间晚上2点了还在外面大声哇啦哇啦放音乐，我用监控录像做证据投诉客人，以噪音damage为理由拿到800刀（我的quite hour是室外10pm-7am,室内无限制）。
------------分享几个经历-----------
1.有经验的老手放一只死老鼠，（附加一张模糊照片）来碰瓷，基本上host赔定了，这种人非常非常的少，碰上一次就很恶心，我就中了大奖碰上了一个。提出的要求都是无中生有，什么bbq炉子没有propane，满满的好吗？住的时候不说，走了咋呼啥！这个很难界定，除非在场对质。不过对付无赖的方式就是比他还无赖，搞定了垃圾guest！（这个坏客人其实段位不够高）
2.还遇到一组guest,说空调不好用，也要求全额退款，airbnb来信说，如果空调如客人所说不工作那就要退款，如果空调工作要自己举证，24小时证据必须送达。看到信的时候已经少了17个小时！我立即准备一封证明信（用当天空调师傅的口气）写完发给师傅（老外）让他帮忙，已经来不及让他签字了，师傅看完认可内容，同意发他名片和证明信，说如有电话打来，他会配合。
To Whom It May Concern:
My name is ****, a licensed and insured HVAC/R technician specializing in Heating (Furnace / Hot Water Tank), Ventilation, Air-Conditioning and Refrigeration operated in the **** area.I received a service phone call around 11am for air-conditioning cooling issue on August 21, 2020 at the following service address: *****Ave. I was busy during the call in the morning and arrived in the afternoon at the service address. I did a detail routing diagnostic inspection on the Central Air-Condition, along with the portable Air-Conditioning in the rooms and found no issues with the cooling unit. Cooling air was blowing normally through the vents.Owner had also asked me to inspect the additional Split Air-Conditioning unit in the Hall-way. I used the remote to turn it on, and cool-air immediately started flowing from the vents. Owner had also requested me to check for leaks and air-flow connecting the Split Air-Condition unit for maintenance service up in the roof and found no issues.I showed and explain to an individual in the group how to adjust the temperature properly. Clients and guests were happy when I left.
Sincerely,
********, Licensed HVAC/R
airbnb收到信后立即close the case，如果自己不能主张举证，一定被客人欺负，下面的收入就没有了。
3. 还遇到一个客人，非常的专业找瓷。guest拿着显微镜般的照相机拍到蜘蛛网和蜘蛛，开始大做文章，要求索赔，经过自己的争取，最后赔了入住第一天的半价拉倒了，天价蜘蛛！
反省：还是自己的卫生做的不够到位，目前每次付cleaner三百元打扫卫生，check out和check in之间只有6个小时，（10am to 4pm )估计忙的漏了。这个绝不能找清洁大姐们索赔，因为清洁是很辛苦的工作，不信的请去清洁自己家楼上楼下床单被罩洗烘换试试，保证第二天爬不起来。
今年整个夏天我的airbnb忙的不可开交，几乎没有空置，客人成分基本是familly，在家憋坏了的那种。
平心而论，大部分客人都挺好的，（坏心眼当了父母还是有坏心眼）
总结：
首先做好自己，良好沟通，如有问题，处理及时，态度要好。
如果无中生有，欺负到咱头上了，明抢咱们的血汗钱，就需要和这些坏人斗，要斗志斗勇，别生气别上火，要拿出上厅打官司的态度，人证，物证，证据链，合情合理，给自己最大的保护。
保留一切证据，不轻易留下对自己不利的短信和电邮。对方发来的短信要及时回复，对方挖坑的不要去跳啊。
我曾经最多的时候拿出几个物业做airbnb，后来事儿太多，精力实在不够就只保留了这个。房子大设施全适合度假，看在钱的面子上还值得动脑子。by the way ,我远程管理，如果不是远程，蜘蛛也没有这么贵了，LOL！
遵守规定，只接待10人以下
一言不发就订了，不还价不纠结细节的，aaa guest
经验告诉我，问的多的不一定订，价格上纠结的，订下的往往是最后有事儿的。
airbnb policy有说客人用review为条件来要钱的，一律不支持。
这人用老鼠谈判，用review作为条件，我假意答应他，让他先写review就付钱。然后立即把谈话记录发给airbnb，这样搞定的。
这人住的时候为什么不说这些事情呢？因为假的真不了，他说的问题只要过去一个人看看就全戳破了。
我以前local的airbnb也不见guest，都是message 和电话，review都很好的
不光是客人（租客）选择我们，我们也要选择客人（租客）。筛选很重要
你嬉笑怒骂的文章看了不少，赞你！
我不用操心的，有个waiver其实就是个挡箭牌。震慑一下。
空置率没有考虑进去呀
6，7 ，8 三个月满，9 10 11 基本都是周末，12月就是圣诞节忙几天，1-4月关闭。