To be very honest with you, when I placed the order with one of your authorized sales representatives (*******Appliances), the sales agent DID NOT ADVISE me that I have a mixture of Contour Line and Pure Line appliances which wouldn't match. I was not aware Miele had Contour Line and PureLine series at that moment, If the sales agent had properly advised or provided a proper suggestion, I would NOT have chosen the PureLine Microwave. In addition, your showroom isn't open due to Covid-19 lock, hence shouldn't the sales agent be even more professional and provide advice at the time of sales to avoid such a situation? The sales agent just takes in order blindly for the sake of making a sale.
I never expect a reputable company such as Miele high-end appliances to provide such sales services. As you can see from the attached picture, the bottom contains the Contour Line Conventional Oven and the top with the hole cut-out will be for the Microwave. I have NOT yet installed the Microwave nor the trim, which are in its original packaging sitting on the floor since delivery.
It's not about me making the request of such a situation but the professionalism of your sales agent not properly advising customers.
What can Miele do to make this right? Please kindly advise.
7.1 Products delivered to you may be returned to or exchanged by Miele only as provided for in this section.
7.2 Return or exchange requests for reason of cosmetic damage, manufacturing or design defects or improper installation (provided such installation was performed by Miele or its authorized agent) are subject to Miele’s Standard Warranty and may not be returned or exchanged except as provided therein. The Miele Standard Warranty is attached hereto or, if not attached, available from www.miele.ca.
7.3 Return or exchange requests for any other reason, including product dissatisfaction or unsuitability and defects not covered by the Miele Standard Warranty are granted at the sole discretion of Miele. If a return or exchange is to be accepted, a Miele Care Representative will contact you to arrange for the return or exchange of the product. If a return or exchange is performed, you will be charged a restocking fee and, at Miele’s discretion, the cost of labour, travel and/or parts. If the product has not been removed from its original packaging , the restocking fee will not
exceed 10% of the price. Otherwise, the restocking fee will not exceed 25% of the price.
自打这病毒闹腾以来，光我身边认识的就走了好几个，这种局面下估计及时行乐enjoy life 的想法深入人心，周围的朋友都在拼命消费。我这个被老公称做葛朗台大姐姐的老抠也决定吐血一把。。
这不，升级自住房咱一咬牙买了全套的miele电器，光洗碗机就买了俩，用一个看一个不行吗？LOL开玩笑哈，实际上是我家洗碗机利用率太高，干脆买了俩，可算不用来回倒腾碗筷了。。花了这么多钱，觉得商家应该对我好一点吧。。我觉得miele家东西不便宜，但服务上还是有一定问题的，来看看我怎么和它315维权大战300个回合的：
看看这个，发现什么问题了吗？
因为当时lock down ,展厅不开门，所以我是在网上看好了，并写好shopping list,然后打电话dealer那里完成了订单，并告诉那位agent，我是给自家厨房来用的。Agent 按照我的shopping list 做好单子，电话刷卡，交易完成，等送货啦。。
然后不愉快的事情就发生了。。
其实货送来一开始还是高兴的，而且几天后过来给我们安装的师傅也特专业。。但是当最后安装到微波炉的时候，我发现了一个问题， 那就是颜色和款式不match ,仔细一看，真的是搞错了，原来是一不留神买错了line，trim kit和微波炉是pureline ，而已经安好的烤箱是contourline 。立即打电话给dealer请求给换一下，并解释东西拿出来后立即放回箱里完好如初。
结果让我有些想不到，dealer含糊其辞让我找miele 经销商，说这件事情必须找他们才能解决，按照dealer的要求我找到miele,谁知miele立即把球踢回来，说这事要找dealer，从哪里买的找哪里。
没有办法，我只好又找dealer，希望他能负责。我的理由是你们的agent明明看到了我的shopping list 里面微波炉和烤箱还有trim kit 是不同的line，为什么不指出来呢？我是消费者，可你是专业人士，看着消费者犯错误而不指出，这也太不负责任了。
dealer这次结结实实的把球踢给我：我们完全是根据你要的shopping list 做的单子。根据miele的销售政策， 不支持无条件退换。一定要退换的要根据具体情况，如未影响使用要求退换的，要收取10-25%的restocking fee ,不同意的话就去找miele理论哈。
我的这种情况，属于已经开箱了，换微波炉和trim那就是收取25%。。啥，25%？大姐我还没有用上微波炉呢，就要先损失nnn刀，这也太吭人了。
但似乎没有办法，因为miele 和dealer都态度很强硬：这就是规定，no exception ,restocking fee 25% 一定滴 !
可把我气坏了，难道就这样乖乖的掏钱换炉子吗？不行！我要315维权，不斗争个300回合不罢休。几个星期过去了，不管我打电话还是写信， 两边的态度都强硬如初，倒是我，感觉自己成了祥林嫂！关键我最近还特别忙，忙的我做饭的空儿都没有，天天吃外卖，这么苦还要劳心去和他们去交涉，我都烦了！
万般无奈之下，在网上搜索到找到他家某vp的电子邮件，写了一封含泪控诉信，并附上尴尬的厨房照片，和哭泣的表情符号：
To be very honest with you, when I placed the order with one of your authorized sales representatives (*******Appliances), the sales agent DID NOT ADVISE me that I have a mixture of Contour Line and Pure Line appliances which wouldn't match. I was not aware Miele had Contour Line and PureLine series at that moment, If the sales agent had properly advised or provided a proper suggestion, I would NOT have chosen the PureLine Microwave. In addition, your showroom isn't open due to Covid-19 lock, hence shouldn't the sales agent be even more professional and provide advice at the time of sales to avoid such a situation? The sales agent just takes in order blindly for the sake of making a sale.
I never expect a reputable company such as Miele high-end appliances to provide such sales services. As you can see from the attached picture, the bottom contains the Contour Line Conventional Oven and the top with the hole cut-out will be for the Microwave. I have NOT yet installed the Microwave nor the trim, which are in its original packaging sitting on the floor since delivery.
It's not about me making the request of such a situation but the professionalism of your sales agent not properly advising customers.
What can Miele do to make this right? Please kindly advise.
应该是这封信起作用了，Miele派了一个专员来处理这件事情，他们最终承认是代理的不专业造成的，并作出免费换微波炉以及trim kit的决定。
几经周折，我终于用上了微波炉 ，生活真是太不容易了。
附图： pureline 和 contourline :
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分界线：Miele的退换policy
Product Returns or Exchanges
7.1 Products delivered to you may be returned to or exchanged by Miele only as provided for in this section.
7.2 Return or exchange requests for reason of cosmetic damage, manufacturing or design defects or improper installation (provided such installation was performed by Miele or its authorized agent) are subject to Miele’s Standard Warranty and may not be returned or exchanged except as provided therein. The Miele Standard Warranty is attached hereto or, if not attached, available from www.miele.ca.
7.3 Return or exchange requests for any other reason, including product dissatisfaction or unsuitability and defects not covered by the Miele Standard Warranty are granted at the sole discretion of Miele. If a return or exchange is to be accepted, a Miele Care Representative will contact you to arrange for the return or exchange of the product. If a return or exchange is performed, you will be charged a restocking fee and, at Miele’s discretion, the cost of labour, travel and/or parts. If the product has not been removed from its original packaging , the restocking fee will not
exceed 10% of the price. Otherwise, the restocking fee will not exceed 25% of the price.
你是葛朗台他大姐
我是周扒皮他四叔
女强人，终于赢了。
有空写给你我是怎么成为老公口里的葛姐
一位仁兄买了房好几个月后才试用一下洗碗机，发现排水接口仍是封死的。
打电话问原房主，回曰：装上好几年从未用过。
333啦