It was very nice meeting you this afternoon! As I mentioned, I am very happy to serve as your new landlord and happy to help this afternoon.
However, I do want to let you know that I was rather surprised about the incident today. As you mentioned, you had lived in this unit for 17 years and served as the handyman and property manager for the previous owner, therefore, I am surprised that this old toilet issue was not fixed before and all of these happened on my first day as your landlord. While I am happy to take care of the landlord's responsibilities of making sure that the apartment is habitable and safe, I do expect the tenants to take care of their responsibilities as required by law, including but are not limited to properly maintaining and operating all plumbing and electric fixtures and fixing anything due to tenant's misuse.
Thank you very much for your understanding and I look forward to a mutually respectful landlord-tenant relationship."
刚入手的fourplex，第一天租客就打电话来说马桶堵了，而且这个租客还是seller的handyman，seller提前一年支付了他未来一年的租金过户。我问他是否用plunger试过，他说自己都试过snake了，不管用，可能是main line堵了。我说马上找plumber， 他十分钟不到又打电话来催。我说，已经找了好几个正在等答复；他说他介绍一个公司，以前一直用，可以马上来。我回答，好啊，我给他们打电话。
半小时后，plumber来了，我过去了（正好拿所有units的钥匙），说我想进去看看。他说，不行，他们没换衣服还穿睡衣。正好plumber出来了，我和他聊了几句，说马桶太旧了；他想把马桶抬起来看看下面main line是否堵还是马桶堵。我说，好，你负责修好就行。
在回去路上，电话又打来，说plumber走了，告诉需要换马桶，但是今天没空了。我一看才四点啊！马上给plumber电话，他说我再约明天换马桶，今天先交195. 明天还是按时间收费，165/小时。我说你怎么不一次修好？他说他今天snake通了bath sink，检查出了原因是马桶太久。至于换马桶是另外一回事，今天他必须5点准时下班。我只好付了195.
租客又打电话来了，说他们没法用马桶，请我们马上修。我说你不是handyman吗，我请你修可以付钱。他说，我老了，背不行了。我又问他今天plumber到底修了什么，他说其实有两个问题，一个是bath sink不通，一个是toilet clog。我说你开始只跟我说toilet问题啊。anyway，只好又赶紧找到一个handyman，明天可以来换马桶，人工费200. 租客连声感谢。
问题：这个handyman租客在这个unit住了17年了，一直是seller给他免费住。现在刚过户就找我修马桶，还不让我进去看。是否有猫腻？我猜他可能不好意思麻烦前雇主seller修所以拖到现在？现在这事我给他修了，是否需要给他发个text message，告诉他让他知道我也不是傻瓜，要不他以后不停找我麻烦？草拟了下面的信，请问应该发吗？第一次碰到这么麻烦又非常push的租客，没经验。多谢了！
"Dear xxx
It was very nice meeting you this afternoon! As I mentioned, I am very happy to serve as your new landlord and happy to help this afternoon.
However, I do want to let you know that I was rather surprised about the incident today. As you mentioned, you had lived in this unit for 17 years and served as the handyman and property manager for the previous owner, therefore, I am surprised that this old toilet issue was not fixed before and all of these happened on my first day as your landlord. While I am happy to take care of the landlord's responsibilities of making sure that the apartment is habitable and safe, I do expect the tenants to take care of their responsibilities as required by law, including but are not limited to properly maintaining and operating all plumbing and electric fixtures and fixing anything due to tenant's misuse.
Thank you very much for your understanding and I look forward to a mutually respectful landlord-tenant relationship."
不是plumber，而且人家也没有义务帮你修，就算你肯付钱，他说他修不了那就是修不了。
能体会到你的frustration，因为第一个plumber 没能当天帮你处理好，这个不能怪到人家房客头上，感觉你把一股气都发在房客身上了：“你是handyman 为什么不能自己修？为什么早不坏晚不坏，过户第一天就坏掉了？”这个房客真冤啊。
当地主最重要的原则就是就事论事，你就当他不是handyman，就是一个普通的租客，那你怎么解决？不就是正常的找plumber 么。第一个plumber 没能解决，再找第二个，把问题解决了就好了。这封信千万不能发。不要净扯那些有的没的，什么多少年的handyman，多少年免费住房，跟这件事一点儿关系也没有。
there is no such thing that a toilet gets too old that it gets stuffed...
不让房东看是什么毛病，不能惯着
房客报修个马桶就联想到房客给楼主下马威？联合plumber 来骗楼主钱？这都哪儿跟哪儿啊。
可能我当地主时间短，经历见识跟各位都比不了，我只从一个基本的假设出发：每个人都是正常人，包括房客和水管工。正常人租房子谁没事喜欢联系房东保修？谁没事喜欢让别人（房东/修理工）进自己家？谁没事联合一个水管工骗房东钱，一个水管工在湾区检查都要收$100了，随便修点儿什么收$190不是很合理么？就这点儿钱还要联合一个房客“骗”出来，骗出来肯定得俩人分呗？一人$95？不知道你们都怎么想的，宫斗剧看多了吧？还给新owner 下马威？
土豆他妈你先找水管工把问题解决了，甭管是换马桶还是干嘛，管理一个4-plex 肯定要有自己信得过的修理工，去yelp找feedback最好的3个，质量肯定都不差，就是费用的问题，轮流用一次大概就知道哪个收费更合理一些。
以后的事以后再说，担心房客骗你就不要用房客推荐的修理工就好了。好歹他第一年的房租已经在你手上了。
来干活，这样的人就是打算骗你的。你就装给他看。
既然你是新房东，找正规公司的plumber，他们会告诉你问题在哪里，怎么做及不同的效果。开始交学费不是坏事，你能学到正规路子，以后省费用的做法，是你权衡后的选择。
至于这房客是不是有问题，你该怎么办，是另一个问题。拿打战来说，你想打死敌人，敌人也想打死你。打死敌人，可能自己也会付出血的代价。你希望他走，得先想清楚怎么才能让他走，自己付出最小的代价。想不清楚或没想清楚之前，没必要激化矛盾。
记得你是在加州，我不了解加州，只听说当房东需要更多的小心。
才想办法让走