Job Title: Customer Service Representative Summary We’re looking for a bright, articulate Customer Service Representative to join our Customer Service team to help deliver timely, accurate and professional customer service to Menusifu customers by responding to inbound user helpdesk queries. In a fun，fast-paced, challenging and entrepreneurial environment, this position requires email, online and phone communication with customers, utilizing custom software tools to navigate customer accounts, research and review policies, and communicate effective solutions. This role is very important for our company as you will be responsible to drive the menu setup of Menusifu System and provide professional training for our onboarding customers. You will have the opportunity to showcase your skills and abilities for the good of the customer. This position reports directly to the Customer Service Supervisor who reports to the Customer Service Manager and is based in our Los Angeles office. Responsibilities Work directly with our customers to provide timely, accurate and professional answers to customers via phone and email according to established department policies and procedures. Provide online training to new customers on how to use the Menusifu software and hardware as requested. Provide direct customer contact, managing assigned account relationships; Thoroughly investigate and clearly communicate customer issues; recommend actions and ensure follow-through on agreed actions, and escalate any issues appropriately and correctly. Maintain a positive and professional demeanor, being the customer-facing voice of Menusifu and portray the company in a positive light at all times. Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer. Demonstrate appropriate sense of urgency for response times and service levels. Consistently demonstrate clear and polite written and oral communication skills. Make necessary documentation of customer issues and resolution in system as needed. Interact with Sales, Products, Implementation and Tech Support to help document and research product issues. May be required to participate in small projects as needed. Qualifications Bachelor's Degree Prior experience working with online customer support in software industry Strong communication skills (written and verbal) Ability to approach situations with an analytical perspective Ability to provide quality customer support to a large customer base
Highly organized with strong attention to detail Proficiency in Microsoft Outlook MS Office applications (Word, Excel, PowerPoint) and Windows Operating System Prior experience in CRM software (e.g. Salesforce) is a plus Bilingual in English and Mandarin is a plus Must be flexible in working overtime and holidays as needed. Seniority Level: Entry level Industry: Computer Software Employment Type: Full-time Job Functions: Customer Service
Summary
We’re looking for a bright, articulate Customer Service Representative to join our Customer
Service team to help deliver timely, accurate and professional customer service to Menusifu
customers by responding to inbound user helpdesk queries. In a fun，fast-paced, challenging
and entrepreneurial environment, this position requires email, online and phone communication
with customers, utilizing custom software tools to navigate customer accounts, research and
review policies, and communicate effective solutions. This role is very important for our
company as you will be responsible to drive the menu setup of Menusifu System and provide
professional training for our onboarding customers. You will have the opportunity to showcase
your skills and abilities for the good of the customer.
This position reports directly to the Customer Service Supervisor who reports to the Customer
Service Manager and is based in our Los Angeles office.
Responsibilities
Work directly with our customers to provide timely, accurate and professional answers to
customers via phone and email according to established department policies and
procedures.
Provide online training to new customers on how to use the Menusifu software and
hardware as requested.
Provide direct customer contact, managing assigned account relationships;
Thoroughly investigate and clearly communicate customer issues; recommend actions
and ensure follow-through on agreed actions, and escalate any issues appropriately and
correctly.
Maintain a positive and professional demeanor, being the customer-facing voice of
Menusifu and portray the company in a positive light at all times.
Actively seek solutions to customer needs, communicate trends to leadership, and
suggest innovative solutions on behalf of the customer.
Demonstrate appropriate sense of urgency for response times and service levels.
Consistently demonstrate clear and polite written and oral communication skills.
Make necessary documentation of customer issues and resolution in system as needed.
Interact with Sales, Products, Implementation and Tech Support to help document and
research product issues.
May be required to participate in small projects as needed.
Qualifications
Bachelor's Degree
Prior experience working with online customer support in software industry
Strong communication skills (written and verbal)
Ability to approach situations with an analytical perspective
Ability to provide quality customer support to a large customer base
Highly organized with strong attention to detail
Proficiency in Microsoft Outlook MS Office applications (Word, Excel, PowerPoint) and
Windows Operating System
Prior experience in CRM software (e.g. Salesforce) is a plus
Bilingual in English and Mandarin is a plus
Must be flexible in working overtime and holidays as needed.
Seniority Level: Entry level
Industry: Computer Software
Employment Type: Full-time
Job Functions: Customer Service