谢谢！ 他们TEAM已经回复我了， 说就是我违法了他们的条例，却丝毫不提是他们违规在先！ We appreciate your time reaching us out regarding case #1400573649949. We understand that you've felt disappointed and upset with the case outcome. However, I've reviewed the order and can confirm that this case was handled according to our policies. A full refund was issued to the buyer, from your Payment Account, because the order did not meet eligibility criteria for Etsy Purchase Protection. Sellers are required to provide an accurate "ships from" address in their listings, as outlined in our Shipping Policy. Shipping an item from a location different from what's advertised is a violation of this policy. Please ensure your listings accurately reflect the true shipping origin. Thank you for understanding. Best, Apollo
回复 3楼 十万个为什么 的帖子 Sellers are required to provide an accurate "ships from" address in their listings, as outlined in our Shipping Policy. Shipping an item from a location different from what's advertised is a violation of this policy 你到底违反这个没？
回复 3楼 十万个为什么 的帖子 Sellers are required to provide an accurate "ships from" address in their listings, as outlined in our Shipping Policy. Shipping an item from a location different from what's advertised is a violation of this policy 你到底违反这个没？ paustin 发表于 2025-08-14 18:48
我SHIP ORGIN 是加拿大，用的加拿大的LOGISTIC 公司，他们是每天去美国的加拿大公司，所以用的是USPS， ETSY STAFF以为我SHIP FROM CANADA, 但是地址USPS的地址是LOGISTIC公司注册的美国PO BOX 地址，所以误以为我违法，但是我已经提供证据，证明我是加拿大寄出的，DYK LOGISTIC公司也给我提供了证明证明包裹是从加拿大出的，然后由他们负责运输。ETSY 政策里面是允许使用LOGISTIC公司的，现在关键不是违反规定，如果违反他们可以用另外展开调查让我来证明对错，但是这个CASE里面他们让对方在指定时间提供照片证明，对方没有，那作为ETSY方你应该依据这个CASE客户所投诉的理由不符而关闭CASE，而不是在完全没有联系我的情况下强行从我账号抽取钱赔给了客户。 问了DEEPSEEK这里在ADDRESS 这里的确不明朗，因为在我们填写的时候只有选项国家，而不是具体地址，而我寄出的国家的确是加拿大，而且他们也允许使用FULFILLMENT 政策条款逐条分析及对应策略 关于"准确发货地址"（关键争议点） 政策原文："Provide an accurate ''''ships from'''' address" 您的合规证明： ✅ 已在后台设置"Ships From: Canada"（国家层面准确） ✅ DYK物流证明实际从加拿大发出（物理起源真实） ✅ 政策未要求披露具体街道地址（系统设计佐证） 物流服务使用条款 政策明确允许："If you''''re using a shipping or fulfillment service..." 抗辩要点： 使用DYK物流完全符合政策 您已履行监管责任（确保买家收到货物） 证据要求条款 政策规定："be prepared to provide valid proof of shipping" 您已提供： 加拿大物流商证明 跨境运输单据 USPS最终派送记录
对这种“主观不满意”的退货，务必让买家先确认自己承担运费，并在Etsy消息里写清楚。 避免用美国物流中转让Etsy有借口说你“发货地和店铺不符”，可以在商品描述里写明“Ships from Canada, delivered via US logistics partner”。 重要对话一定要留在Etsy消息系统里，不要私下邮件或电话。
好，那我帮你起草一份给 BBB（Better Business Bureau） 的英文投诉信，结构会很简洁、重点突出、带上你的证据点，这样可以最大化让BBB和Etsy高层看到事情的关键。
[BBB Complaint Draft] Subject: Unfair Case Resolution by Etsy – Refund Issued Without Buyer Evidence To Whom It May Concern, I am a Canadian Etsy seller, and I recently experienced an unfair case resolution that I believe violates Etsy’s own stated policies and disproportionately favors the buyer without due process. Case Summary: Order Number: [Your Order Number] Case ID: [Case ID] Transaction Date: [Order Date] Dispute Date: [Case Open Date]
Timeline of Events: The buyer purchased [number] chains from my shop. The product listing clearly included accurate measurements and photos. Upon receiving the items, the buyer stated that the chains were “too thin” for her project — a matter of personal preference, not a product defect. I politely offered a full refund if she returned the items. She initially agreed, but later demanded that I pay for the return shipping. I explained that if the item was as described, the buyer should cover return shipping; if I had sent the wrong product, I would cover all costs. The buyer then opened a Case on Etsy, falsely claiming “item not as described.” Etsy Support required the buyer to provide photographic proof of the size discrepancy by August 13, 2025 or the Case would be closed in my favor. The deadline passed without the buyer providing any evidence. Instead of closing the Case, Etsy abruptly changed the resolution reason to “Seller violated shipping policy” and forcibly refunded the buyer — despite my store policy stating “Ships from Canada” and the package being shipped from Canada via a US logistics partner.
Why This Is Unfair: Etsy did not follow its own stated resolution process, which required buyer evidence to support a claim. The reason for the refund (“shipping policy violation”) is inaccurate and was not part of the original dispute. I complied with Etsy’s shipping policies — my listings clearly state “Ships from Canada” and the package originated in Canada.
Requested Resolution: A formal written explanation from Etsy as to why the Case was decided against me despite the buyer failing to meet the evidence requirement. A review of Etsy’s handling of this Case and reversal of the refund if no valid policy violation occurred.
I have kept all relevant screenshots, timestamps, and Etsy support messages that demonstrate the buyer’s failure to provide proof and Etsy’s inconsistent application of its own rules. I am happy to provide these upon request. Thank you for your attention to this matter. Sincerely, [Your Full Name] [Your Etsy Shop Name] [Your Email Address] [Your Location, e.g., Ontario, Canada]
我建议你： 一定要附上截图（买家没提供照片、Etsy的原始要求、截止日期、退款理由更改的页面）。 提交BBB时在“Desired Outcome”里只写 “Written explanation from Etsy and reversal of refund if policy violation not substantiated.”，不要写太多情绪化的词。 提交入口：https://www.bbb.org/file-a-complaint
谢谢！ 他们TEAM已经回复我了， 说就是我违法了他们的条例，却丝毫不提是他们违规在先！ We appreciate your time reaching us out regarding case #1400573649949. We understand that you've felt disappointed and upset with the case outcome. However, I've reviewed the order and can confirm that this case was handled according to our policies.
A full refund was issued to the buyer, from your Payment Account, because the order did not meet eligibility criteria for Etsy Purchase Protection.
Sellers are required to provide an accurate "ships from" address in their listings, as outlined in our Shipping Policy. Shipping an item from a location different from what's advertised is a violation of this policy. Please ensure your listings accurately reflect the true shipping origin. Thank you for understanding. Best, Apollo
关键是客户没有退货，把我的货吞了，钱也被ETSY支走了，还留下这段让人恶心的话，明明是他让客户提供具体照片，对方没有提供，却反过来说我VIOLATE，这就好比一个人为了退款撒谎对法官说她卖给我次品，法官说那你得提供证据，结果对方提供不了证据，法官突然冒出来说卖家你今年物业费没交，所以我罚你赔偿客户损失！
我做卖家，个人认为最惯着买家的是temu, amazon反而会尽量一碗水端平。比如如果买家撒谎说没收到货，temu马上无条件扣卖家的货款；亚马逊，如果是通过亚马逊买的shipping，他们会自己出这个费用。但是，temu的运费比亚马逊低很多，我们每次买亚马逊shipping label多花的那些钱就相当于交了保险费了。天下乌鸦一般黑
呵呵不能伤及无辜，而且这招对ETSY一点损失也没有，LISTING FEE 和FINAL VALUE FEE 他们照样赚！而且主要是为了一口气，ETSY太欺负人了，用这样的烂招来恶心人
我也知道损失的钱和花的精力完全不对等，就是觉得堂堂一个这么大的上市公司居然用如此不合理不公正的方式来对待一个十几年的卖家，太荒谬了！
啊亚马逊不是可以退回来嘛，咋给客户吞了那么多啊？
嗯我再试图沟通几次，如果他们还是不讲理，我就BBB投诉了
其实如果他们一开始就靠对方一张模糊的照片退款我也当损失了， 关键是他们还装模做样让对方提供详细照片，让我一度以为他们还挺“秉公执法”，而且LIVE HELP联系的客服看过我们的对话也认为对方说谎，还给我CASE #说万一判的结果是对方赢，可以拿这个CASE # 和他们沟通，我就是没想到他们不但没有因为对方没有在指定时间提供照片就CLOSE CASE， 反而栽赃我VIOLATE POLICY，真的太离谱了！
这个平台是日本公司吧，应该没啥美国客户？ 我90%都是美国客户来着
Sellers are required to provide an accurate "ships from" address in their listings, as outlined in our Shipping Policy. Shipping an item from a location different from what's advertised is a violation of this policy
你到底违反这个没？
我SHIP ORGIN 是加拿大，用的加拿大的LOGISTIC 公司，他们是每天去美国的加拿大公司，所以用的是USPS， ETSY STAFF以为我SHIP FROM CANADA, 但是地址USPS的地址是LOGISTIC公司注册的美国PO BOX 地址，所以误以为我违法，但是我已经提供证据，证明我是加拿大寄出的，DYK LOGISTIC公司也给我提供了证明证明包裹是从加拿大出的，然后由他们负责运输。ETSY 政策里面是允许使用LOGISTIC公司的，现在关键不是违反规定，如果违反他们可以用另外展开调查让我来证明对错，但是这个CASE里面他们让对方在指定时间提供照片证明，对方没有，那作为ETSY方你应该依据这个CASE客户所投诉的理由不符而关闭CASE，而不是在完全没有联系我的情况下强行从我账号抽取钱赔给了客户。 问了DEEPSEEK这里在ADDRESS 这里的确不明朗，因为在我们填写的时候只有选项国家，而不是具体地址，而我寄出的国家的确是加拿大，而且他们也允许使用FULFILLMENT 政策条款逐条分析及对应策略 关于"准确发货地址"（关键争议点） 政策原文："Provide an accurate ''''ships from'''' address" 您的合规证明： ✅ 已在后台设置"Ships From: Canada"（国家层面准确） ✅ DYK物流证明实际从加拿大发出（物理起源真实） ✅ 政策未要求披露具体街道地址（系统设计佐证） 物流服务使用条款 政策明确允许："If you''''re using a shipping or fulfillment service..." 抗辩要点： 使用DYK物流完全符合政策 您已履行监管责任（确保买家收到货物） 证据要求条款 政策规定："be prepared to provide valid proof of shipping" 您已提供： 加拿大物流商证明 跨境运输单据 USPS最终派送记录
关键是她没有qualified anything, 之前ETSY都说她提供的照片太模糊，让她提供更清晰的照片证明货不对板，这不是挺好的嘛，我当时还觉得ETSY挺负责的，LIVE HELP还说让我放心，她如果提供不了照片证明，理应是我赢的。ETSY 出尔反尔这种做法太奇葩了！
买家违约在先 她同意退货又反悔，还直接开Case，而且在规定期限内没提交任何证据。按Etsy自己的规则，这个Case应该直接关掉。 Etsy擅自更改处理理由 从“缺乏证据”转成“你违反Shipping Policy”，这一步很明显是在找借口给买家退款。 发货地问题 你明明是从加拿大发货，只是用了美国的物流中转地址，Etsy却可能借这个来做文章。
你可以考虑的维权路径
我见过一些加拿大卖家遇到类似情况，他们尝试过的办法包括：
1. 向Etsy二次申诉（即使他们说没用）
在 Help Center → Contact Support → Selling on Etsy → Shop management → Cases 里找到该Case，附上完整时间线和证据截图（包括买家没提供证明的事实）。 强调平台没有按照原先给出的规则执行，并且给出的退款理由与你的操作事实不符。 用简短的英语要点（越短越容易被二次审核）。
2. 向BBB（Better Business Bureau）投诉
很多卖家反映，BBB虽然不能强制Etsy退款，但有一定几率让Etsy高层介入，至少能逼他们给出书面解释。 投诉时提供订单号、Case编号、时间线和Etsy客服原本的书面承诺。
3. 在社交媒体/Reddit公开你的经历
Etsy在负面舆论下有时会回头处理，尤其是Twitter/X和Reddit的r/EtsySellers板块。 记得去掉买家个人信息，只保留对平台不公平处理的描述。
4. 用PayPal或信用卡争议（如果收款不是Etsy Payments）
如果你的收款走的是PayPal，而非Etsy Payments，PayPal会按照自己的规则来判断，这时Etsy的内部决定不一定最终生效。
预防建议
对这种“主观不满意”的退货，务必让买家先确认自己承担运费，并在Etsy消息里写清楚。 避免用美国物流中转让Etsy有借口说你“发货地和店铺不符”，可以在商品描述里写明“Ships from Canada, delivered via US logistics partner”。 重要对话一定要留在Etsy消息系统里，不要私下邮件或电话。
如果你愿意，我可以帮你用简洁、有力、带证据链的英文写一封给BBB的投诉文，避免情绪化、提高他们跟进的概率。这样你不仅能发泄，还可能逼Etsy回头处理。
你要我帮你直接起草这份英文投诉吗？这样可以马上去BBB提交。
[BBB Complaint Draft]
Subject: Unfair Case Resolution by Etsy – Refund Issued Without Buyer Evidence
To Whom It May Concern,
I am a Canadian Etsy seller, and I recently experienced an unfair case resolution that I believe violates Etsy’s own stated policies and disproportionately favors the buyer without due process.
Case Summary:
Order Number: [Your Order Number] Case ID: [Case ID] Transaction Date: [Order Date] Dispute Date: [Case Open Date]
Timeline of Events:
The buyer purchased [number] chains from my shop. The product listing clearly included accurate measurements and photos. Upon receiving the items, the buyer stated that the chains were “too thin” for her project — a matter of personal preference, not a product defect. I politely offered a full refund if she returned the items. She initially agreed, but later demanded that I pay for the return shipping. I explained that if the item was as described, the buyer should cover return shipping; if I had sent the wrong product, I would cover all costs. The buyer then opened a Case on Etsy, falsely claiming “item not as described.” Etsy Support required the buyer to provide photographic proof of the size discrepancy by August 13, 2025 or the Case would be closed in my favor. The deadline passed without the buyer providing any evidence. Instead of closing the Case, Etsy abruptly changed the resolution reason to “Seller violated shipping policy” and forcibly refunded the buyer — despite my store policy stating “Ships from Canada” and the package being shipped from Canada via a US logistics partner.
Why This Is Unfair:
Etsy did not follow its own stated resolution process, which required buyer evidence to support a claim. The reason for the refund (“shipping policy violation”) is inaccurate and was not part of the original dispute. I complied with Etsy’s shipping policies — my listings clearly state “Ships from Canada” and the package originated in Canada.
Requested Resolution:
A formal written explanation from Etsy as to why the Case was decided against me despite the buyer failing to meet the evidence requirement. A review of Etsy’s handling of this Case and reversal of the refund if no valid policy violation occurred.
I have kept all relevant screenshots, timestamps, and Etsy support messages that demonstrate the buyer’s failure to provide proof and Etsy’s inconsistent application of its own rules. I am happy to provide these upon request.
Thank you for your attention to this matter.
Sincerely, [Your Full Name] [Your Etsy Shop Name] [Your Email Address] [Your Location, e.g., Ontario, Canada]
我建议你：
一定要附上截图（买家没提供照片、Etsy的原始要求、截止日期、退款理由更改的页面）。 提交BBB时在“Desired Outcome”里只写 “Written explanation from Etsy and reversal of refund if policy violation not substantiated.”，不要写太多情绪化的词。 提交入口：https://www.bbb.org/file-a-complaint
如果你要的话，我还可以帮你改成一个更短的社交媒体版本发到Reddit和X（Twitter），让更多卖家看到并给你点赞转发，增加Etsy回头处理的概率。 你想让我帮你写这个短版吗？这样能配合BBB投诉形成双压力。
呵呵非常感谢层主！ 今天我使用了几个AI， 发现DEEP SEEK 语气太强硬，好几次 回复我都是说如果48小时内不会回复我会联系BBB 以及各大媒体曝光，我感觉此举只会更加激怒对方，GEMINI说的几点倒是有理有据，而且说他们很可能就是来回跟我搞浆糊避重就轻，这年头变成AI 对决AI!
现在没有用了，ETSY已经介入判对方 赢把钱划走了，而且是在要求对方在限定时间内提供照片，对方没有提供的情况下判了对方赢。