今天manager and director 找我开了会。 背景:我是某产品supply chain planning,就是预估每个月每一年将要销售多少各类产品,每个月和marketing , sales 等开会,然后把计划发到系统里给工厂去做。 我是管我们公司最重要的产品项目。管了快两年了。一年就是$700 million 的销售额,我今年已经实现了forecast accuracy KPI 70%,他们和我开会说虽然我实现了forecast accuracy KPI, 但是我要提高我的story telling 的能力,在每个月和这些人开会的时候要convince 别人我为什么要这么改,让别人信服。别的部门这些人很在乎过程,换句话说就是soft skill . 我们的senior director 应该是从哪拿到些feedback 然后回来要我们(主要是我)在明年做这个改善。 好难🤯我本来就说话艺术soft skill/story telling 不那么好.我好想说你们把我换个没那么重要的项目吧。我要是story telling 好,早就混上manager 了 公用马甲48 发表于 2024-11-26 18:22
Storytelling 是职场混的必须技能。当年我们公司专门请external consultant给全公司上课,专门学这门技术。我当时自己私下搞的爱好的目标之一就是提高storytelling能力。 Soft skills are power skills. 试想你技术这么强,锦上添花来点讲故事的能力,不香吗?
nicecool 发表于 2024-11-26 20:06 拉倒吧,闲扯淡的时候你满嘴broken english 没问题,真需要跟客户扯皮的时候你试试。。。
Re 咱们听印度人还有包括中国人在内的其他国家移民的口音或者语法不过关甚至不够流利的是什么感觉,美国人听咱们也是什么感觉,只不过老外这方面城府比较深,英语有多好绝对影响别人对你专业程度的印象和评判。普通工作可以,人家给你pass,挣口饭吃,可怜可怜你,想往上走,有人抢有人竞争的职位,英语不好人家连考虑都不考虑,不是所有的行业都是印度人扎堆儿的高科技。
我也是supply chain的,确实和各个部门扯皮,确保所有人在same page(把丑话说在前头)是很重要的一环。 建议lz可以和老板一起,设一个具体可以量化的plan,例如找internal/external training, 找mentor,和平时常打交道team set 1:1, meet sub-group team offline, upfront before you present any change, etc. 另,一般这种不是和老板直接谈吗,大老板也出现,好的方面就是要further培养lz, 坏的方面就是可能有人feedback给的比较糟。lz要多想想。如果还想混就要表现出积极回应
Re It is something that you will benefit the most, wherever you decide to go, so why not take it to heart and work on it. You might be a little upset at the beginning, but just move on and focus on what good it will do to you. My 2 cents: think from the perspective of your audience, what questions and concerns they might have, what might be confusing to them, anticipate them and address them in an organized and concise way, so that you can convince them. Using your example of sales prediction, how did you come to that estimate, where they might not agree with you (sometimes they might be right).
我帮你问了问chatgpt: 我觉得它的回答有可取之处的 I'm responsible for forecasting our top-line SKUs with over 700 million annual sales. I have achieved a forecast accuracy goal of 70%. I need to review this forecast with my peer teams each month and then release it to the plant to produce and buy raw materials. In the year-end review, my manager advised that I need to improve my soft skills in persuasion and storytelling regarding changes I made in the forecast. I feel frustrated that there is no comment on my progress and achievement and only focus on areas to improve. Please help me respond to this situation and let me know what I can do to improve. 下面是chatgpt的建议: It sounds like you're doing a great job managing a significant responsibility, with your forecast accuracy at 70% for such a high-volume SKU range. It's understandable that you feel frustrated when your hard work and achievements aren't being recognized, and the focus is solely on areas for improvement. Balancing the need for improvement with acknowledgment of your successes can be a delicate situation. Here’s how you can address the feedback and also work on improving the skills your manager pointed out. 1. Acknowledge Your Achievements First, it’s important to ensure your achievements are acknowledged. You might want to express your frustrations in a constructive way, framing it as an opportunity to have a discussion about your progress, highlighting the results you’ve delivered, and how you've met (or exceeded) your goals. Example response to your manager or in a review discussion: "Thank you for the feedback on my progress. I value the opportunity to improve, and I’ve been working hard to hit our forecast accuracy goals. I’m pleased to share that I’ve achieved a 70% forecast accuracy in line with our expectations, which represents a significant improvement and is helping drive strategic decisions. I would appreciate any additional feedback or guidance on how we can continue to improve this process. I’m also looking forward to the chance to develop in the areas of persuasion and storytelling you mentioned, as I know they’ll be critical for aligning teams and effectively communicating changes." This statement asserts your achievement, seeks feedback on progress, and also reinforces your openness to growth. 2. Actionable Steps for Improvement (Persuasion and Storytelling) Your manager’s feedback suggests that while you are excelling in data and technical aspects, there is room for you to grow in how you present and communicate those numbers, especially in relation to change. Here are some actionable steps to improve your persuasion and storytelling skills: Persuasion Skills:Understand your audience: Know who you’re speaking to and what their priorities are. For instance, if you’re presenting to the plant team, they will care more about operational feasibility. If you're presenting to senior leaders, they may care more about the impact on top-line revenue or market share. Explain why: When making changes to forecasts, don’t just present the numbers—explain the rationale behind them. Use data to support your decisions and provide context to why things are changing. For example, if the forecast is being adjusted due to changing market conditions, highlight the data points that support that. Focus on benefits: Frame your narrative around the benefits of the changes you’re making. For example, “This updated forecast reflects more accurate demand trends, ensuring we maintain optimal inventory levels, reduce excess stock, and avoid stockouts, which will support both sales growth and operational efficiency.” Storytelling Skills:Build a narrative arc: Every forecast update is a story. Start by setting the scene: What’s happening in the market or supply chain? What data led to the current forecast? Describe how the changes are part of a larger strategy to meet the company's goals. This provides clarity and makes the information more engaging. Use visuals: Data-heavy reports can overwhelm people, so use visuals—charts, graphs, and dashboards—to tell the story in a more digestible format. Visuals can make trends and changes easier to follow and understand. Simplify and focus: Ensure that your narrative is clear and to the point. Avoid overwhelming your audience with too much data at once, and instead, highlight the most impactful changes and what they mean for the business. Example of a persuasive and storytelling approach when explaining a change in forecast: "Last month, we forecasted an uptick in demand for Product A, but due to recent market shifts and competitor behavior, we’ve updated this estimate to reflect a slight dip. This change means we will need to adjust production schedules and raw material orders. By realigning our forecasts now, we can avoid overproducing, maintain cost efficiencies, and meet actual demand with more precision—ensuring we continue to meet our market expectations without risking excess stock." 3. Ask for Feedback on How You Can Present More Effectively Sometimes, asking your manager or peers directly for feedback on your presentations can give you a roadmap for improving your communication. You could inquire about areas where they feel your messaging could be clearer or more persuasive, or you could ask for examples of how others in your organization have successfully presented similar updates. Example: "I’m focusing on improving my communication, especially in how I present changes in the forecast. Do you have any suggestions on what I can do differently or examples of how others approach this that I could learn from?" 4. Seek Mentorship or Training If storytelling and persuasion aren’t your natural strengths, you might want to consider seeking mentorship from someone in the organization who excels in those areas or even taking a course on communication skills. Many leadership development programs or workshops focus on improving persuasion and presentation skills, which could benefit both you and your team. In Summary: Address the frustration constructively: Acknowledge your achievements and seek constructive feedback. Focus on actionable steps for improving persuasion and storytelling: Present data in a more engaging and impactful way, ensuring you explain why changes are happening and how they benefit the business. Request specific feedback and mentorship: Ask for examples of how to improve and consider seeking additional training to refine your skills. By combining your technical expertise with these improved communication techniques, you’ll not only enhance your presentation skills but also strengthen your overall leadership abilities.
我是管我们公司最重要的产品项目。管了快两年了。一年就是$700 million 的销售额,我今年已经实现了forecast accuracy KPI 70%,他们和我开会说虽然我实现了forecast accuracy KPI, 但是我要提高我的story telling 的能力,在每个月和这些人开会的时候要convince 别人我为什么要这么改,让别人信服。别的部门这些人很在乎过程,换句话说就是soft skill . 我们的senior director 应该是从哪拿到些feedback 然后回来要我们(主要是我)在明年做这个改善。
好难🤯我本来就说话艺术soft skill/story telling 不那么好.我好想说你们把我换个没那么重要的项目吧。我要是story telling 好,早就混上manager 了
楼主是做一个销冠产品的supply chain forecast的专员。不是他卖了$700M,她卖700米收入至少是7位
资本家好贪心,不给人title, 就想让人干活。 不给升职,不敢 反正,他们是找不到替换你的人
光提意见没送你去training?我还以为这种聊完了之后一个training session就drop到你的calendar了
pua的很厉害, lz这种人才在行业里应该不好找吧?
就是我管同一个品牌底下100个SKU产品,预估各个产品明年2月份卖多少,等到明年二月份就可以知道我预估的对不对了。KPI也就是这么算的 但我提交的预估每个月还有和别的组开会,比如我建议2月份预估少个10million ,也要别的组同意,这个过程除了DATA就有很多story telling
把你成功预测的track record拿出来阿。老子forecast KPI 70%,现在建议调低预测,信不信由你。
这个问得好。他们也不能光让你一个人 self support, 得给你提升这些技能的机会和培训。
Storytelling 是职场混的必须技能。当年我们公司专门请external consultant给全公司上课,专门学这门技术。我当时自己私下搞的爱好的目标之一就是提高storytelling能力。
Soft skills are power skills. 试想你技术这么强,锦上添花来点讲故事的能力,不香吗?
这跟英语是不是母语没🈶直接关系。有的人操着口音浓重的broken English都能谈笑风生。
会讲故事,一要有激情,二要有料。如果对自己做的东西不自信,故事自然讲不好。换作母语也没用。
拉倒吧,闲扯淡的时候你满嘴broken english 没问题,真需要跟客户扯皮的时候你试试。。。
正常情况应该是你干活,你的老板这个级别的负责包装成故事卖给各级用户,对你要求这个,你要真能做了要Manager干什么,不过这方面技能肯定是很重要的,我们现在做的东西,如果没有Story就是纯技术很不好推广,必须要把它包装成高大上让大家都觉得用的是最先进的东西
Re 咱们听印度人还有包括中国人在内的其他国家移民的口音或者语法不过关甚至不够流利的是什么感觉,美国人听咱们也是什么感觉,只不过老外这方面城府比较深,英语有多好绝对影响别人对你专业程度的印象和评判。普通工作可以,人家给你pass,挣口饭吃,可怜可怜你,想往上走,有人抢有人竞争的职位,英语不好人家连考虑都不考虑,不是所有的行业都是印度人扎堆儿的高科技。
我现在还是有点难过。其实这个REVIEW对我提出要求就是要我去改善。感觉辛辛苦苦干活也没有被看到,就看到了不足,然后要你改
吃几顿好的就忘了吧
这种review 提意见常见吗?我老板总是各种夸我,口头的,written performance review。但是也没有提给我升职。我倒是希望听一下类似需要改进的地方。
我如果在业务能力外(being paid)还有很强的讲故事的能力,那么领导们怎么体现自己的价值呢?
公司如果有意培养我成长到高一级/高两级的位子,那我很开心,也愿意配合完成培训内容,进一步提高自己。
非常感谢
楼主很优秀了,这些能力,你肯努力提高,应该不难。你找些类似场景,看看别人怎么表述,你的差距在哪里。再去学学表演,怎么表现出自信有气势。然后跟印度人接触一下,怎么吹牛,撒谎不脸红
美国职场上对中国员工普遍用的升职借口就是story telling能力,我们公司几乎所有的华人都收到这样的review comments,尽管他们做事都很认真给公司和领导带来不少利益。他们知道华人在其他方面挑不出毛病,但又不想给他们升职,尽管知道英语不是我们的母语,但就用这个为借口,什么职位做什么事,要是技术强语言跟白人一样强,那要这些领导干什么??
这其实就是职场的隐形歧视,PUA
我也觉得就是鸡蛋里挑骨头,找一个不大可能立马就能扭转的点来打压,或者说为了稳定目前的局面。楼主能跳还是另找个工作,不然就不要在这家公司抱太大的希望。
lz业绩这么好,干嘛跳槽自己先放弃呢。先提高自己,反正到了这个地步再往上走,除了已做惯的专业技术,试着开发一下套路与表达技巧。
另,一般这种不是和老板直接谈吗,大老板也出现,好的方面就是要further培养lz, 坏的方面就是可能有人feedback给的比较糟。lz要多想想。如果还想混就要表现出积极回应
这是掀桌子不想干了?
不要学了个词儿就哪哪儿都用。
Re
It is something that you will benefit the most, wherever you decide to go, so why not take it to heart and work on it. You might be a little upset at the beginning, but just move on and focus on what good it will do to you.
My 2 cents: think from the perspective of your audience, what questions and concerns they might have, what might be confusing to them, anticipate them and address them in an organized and concise way, so that you can convince them. Using your example of sales prediction, how did you come to that estimate, where they might not agree with you (sometimes they might be right).
没必要为这个消沉,这个是constructive criticism。不是有些评论说的什么broken English, 那不是stoty telling的问题, 那是communication skill 都出了问题。你明显工作胜任甚至优秀,交流也没有问题,只是缺失了两点: personal branding and charisma。就是更高层次的要求。好比阿Q说吴妈我要和你困觉,吴语说的一点问题也没有,大家都懂,但是要挨骂或一巴掌。换成也说吴语的徐志摩,可能会说我的心已经飞跃银汉,卷帘玉幕深处,与你相拥共度良宵,同迎明日的朝辉。这个比喻的缺陷就是,阿Q去卖弄,可能还会挨一巴掌,猥琐样没有诗人的玉树临风,就是打铁需要本身硬,其他的都是锦上添花。楼主的优势是本身硬,所以可以追求锦上的花了。
可以让老板推荐公司出钱上个什么班
I'm responsible for forecasting our top-line SKUs with over 700 million annual sales. I have achieved a forecast accuracy goal of 70%. I need to review this forecast with my peer teams each month and then release it to the plant to produce and buy raw materials. In the year-end review, my manager advised that I need to improve my soft skills in persuasion and storytelling regarding changes I made in the forecast. I feel frustrated that there is no comment on my progress and achievement and only focus on areas to improve. Please help me respond to this situation and let me know what I can do to improve.
下面是chatgpt的建议: It sounds like you're doing a great job managing a significant responsibility, with your forecast accuracy at 70% for such a high-volume SKU range. It's understandable that you feel frustrated when your hard work and achievements aren't being recognized, and the focus is solely on areas for improvement. Balancing the need for improvement with acknowledgment of your successes can be a delicate situation. Here’s how you can address the feedback and also work on improving the skills your manager pointed out.
1. Acknowledge Your Achievements First, it’s important to ensure your achievements are acknowledged. You might want to express your frustrations in a constructive way, framing it as an opportunity to have a discussion about your progress, highlighting the results you’ve delivered, and how you've met (or exceeded) your goals.
Example response to your manager or in a review discussion: "Thank you for the feedback on my progress. I value the opportunity to improve, and I’ve been working hard to hit our forecast accuracy goals. I’m pleased to share that I’ve achieved a 70% forecast accuracy in line with our expectations, which represents a significant improvement and is helping drive strategic decisions. I would appreciate any additional feedback or guidance on how we can continue to improve this process. I’m also looking forward to the chance to develop in the areas of persuasion and storytelling you mentioned, as I know they’ll be critical for aligning teams and effectively communicating changes." This statement asserts your achievement, seeks feedback on progress, and also reinforces your openness to growth.
2. Actionable Steps for Improvement (Persuasion and Storytelling) Your manager’s feedback suggests that while you are excelling in data and technical aspects, there is room for you to grow in how you present and communicate those numbers, especially in relation to change. Here are some actionable steps to improve your persuasion and storytelling skills: Persuasion Skills: Understand your audience: Know who you’re speaking to and what their priorities are. For instance, if you’re presenting to the plant team, they will care more about operational feasibility. If you're presenting to senior leaders, they may care more about the impact on top-line revenue or market share. Explain why: When making changes to forecasts, don’t just present the numbers—explain the rationale behind them. Use data to support your decisions and provide context to why things are changing. For example, if the forecast is being adjusted due to changing market conditions, highlight the data points that support that. Focus on benefits: Frame your narrative around the benefits of the changes you’re making. For example, “This updated forecast reflects more accurate demand trends, ensuring we maintain optimal inventory levels, reduce excess stock, and avoid stockouts, which will support both sales growth and operational efficiency.” Storytelling Skills: Build a narrative arc: Every forecast update is a story. Start by setting the scene: What’s happening in the market or supply chain? What data led to the current forecast? Describe how the changes are part of a larger strategy to meet the company's goals. This provides clarity and makes the information more engaging. Use visuals: Data-heavy reports can overwhelm people, so use visuals—charts, graphs, and dashboards—to tell the story in a more digestible format. Visuals can make trends and changes easier to follow and understand. Simplify and focus: Ensure that your narrative is clear and to the point. Avoid overwhelming your audience with too much data at once, and instead, highlight the most impactful changes and what they mean for the business. Example of a persuasive and storytelling approach when explaining a change in forecast: "Last month, we forecasted an uptick in demand for Product A, but due to recent market shifts and competitor behavior, we’ve updated this estimate to reflect a slight dip. This change means we will need to adjust production schedules and raw material orders. By realigning our forecasts now, we can avoid overproducing, maintain cost efficiencies, and meet actual demand with more precision—ensuring we continue to meet our market expectations without risking excess stock."
3. Ask for Feedback on How You Can Present More Effectively Sometimes, asking your manager or peers directly for feedback on your presentations can give you a roadmap for improving your communication. You could inquire about areas where they feel your messaging could be clearer or more persuasive, or you could ask for examples of how others in your organization have successfully presented similar updates. Example: "I’m focusing on improving my communication, especially in how I present changes in the forecast. Do you have any suggestions on what I can do differently or examples of how others approach this that I could learn from?"
4. Seek Mentorship or Training If storytelling and persuasion aren’t your natural strengths, you might want to consider seeking mentorship from someone in the organization who excels in those areas or even taking a course on communication skills. Many leadership development programs or workshops focus on improving persuasion and presentation skills, which could benefit both you and your team. In Summary: Address the frustration constructively: Acknowledge your achievements and seek constructive feedback. Focus on actionable steps for improving persuasion and storytelling: Present data in a more engaging and impactful way, ensuring you explain why changes are happening and how they benefit the business. Request specific feedback and mentorship: Ask for examples of how to improve and consider seeking additional training to refine your skills. By combining your technical expertise with these improved communication techniques, you’ll not only enhance your presentation skills but also strengthen your overall leadership abilities.
也有些是你自己不尴尬,尴尬的就是别人。 当然很多老美烙印很流利,也听得我脚抠地。
楼主又不是销售。反馈应该是楼主的那些peers反映过来的,让对方改forecast显然没有告诉清楚对方为何楼主觉得要改。
我觉得有口音的broken english不是问题,相反是咱们很多人的英语喝交流问题更重要