回复 11楼alice1133的帖子 我也是做了做功课的,准备买个ankarsrum,可是我不喜欢它如果要接attachment 要倒置过来. facebook market place上找了个卖家,应该是东欧人,说好了时间地点,交货. 结果我就看小红书啊,种草了wolf, google 了价格, chefsupplies retailer最好. 他们的销售很有技巧,我问问online chat,她就说她要下班了,给我发一个invoice,相当于一个quote,如果买就点link payment如果你不买也没有关系, 24小时就expire. 结果FB market place的卖家,在约好的前一个小时说不能来. 我就生气了,一气之下,点了link,pay了. 星期五收到后,看到乌黑色的面团,被自己蠢哭了. 联系了wolf support,说邮寄一个dough hook,我要求 return & refund. 因为即使是一个新的, 还是有涂层,还是会脱落. 关键wolf是霸王条款, support 回复了几次,要么是踢皮球给retailer,要么就是不允许retailers 退货. Unfortunately, we do not authorize stores to allow for returns, as each store has their own return policy. If they are unable to assist with a return, we can only provide a replacement part for your appliance. We are unable to provide a return/refund for your appliance as it was not purchased directly from us. Please contact your local retailer where the appliance was purchased from for their return/refund policy. As previously stated, we are only able to provide a replacement part as we are a warranty center. We sincerely apologize for the inconvenience 最后跟retailer chefsupplies 打电话,让我邮寄回去,说给我credit - gift card.总算解决了 也希望姐妹们买stand mixer之类的,dough hook一定要stainless steels, 因为它要高速转动打面,总免不了coating 打脱落了,全进入食物了.或者要接触食物的厨具,一定要stainless steels 还有social media的种草,和销售技巧,针对的对象就是意志薄弱的我
BBB , file your complain to BBB
right choice
谢谢！ 我在加拿大，也有BBB吗？
谢谢，请问是Better Business Bureau 吗？
Wolf Appliance, Inc
我也是做了做功课的,准备买个ankarsrum,可是我不喜欢它如果要接attachment 要倒置过来. facebook market place上找了个卖家,应该是东欧人,说好了时间地点,交货.
结果我就看小红书啊,种草了wolf, google 了价格, chefsupplies retailer最好. 他们的销售很有技巧,我问问online chat,她就说她要下班了,给我发一个invoice,相当于一个quote,如果买就点link payment如果你不买也没有关系, 24小时就expire.
结果FB market place的卖家,在约好的前一个小时说不能来.
我就生气了,一气之下,点了link,pay了. 星期五收到后,看到乌黑色的面团,被自己蠢哭了.
联系了wolf support,说邮寄一个dough hook,我要求 return & refund. 因为即使是一个新的, 还是有涂层,还是会脱落.
关键wolf是霸王条款, support 回复了几次,要么是踢皮球给retailer,要么就是不允许retailers 退货.
Unfortunately, we do not authorize stores to allow for returns, as each store has their own return policy.
If they are unable to assist with a return, we can only provide a replacement part for your appliance.
We are unable to provide a return/refund for your appliance as it was not purchased directly from us.
Please contact your local retailer where the appliance was purchased from for their return/refund policy.
As previously stated, we are only able to provide a replacement part as we are a warranty center.
We sincerely apologize for the inconvenience
最后跟retailer chefsupplies 打电话,让我邮寄回去,说给我credit - gift card.总算解决了
也希望姐妹们买stand mixer之类的,dough hook一定要stainless steels, 因为它要高速转动打面,总免不了coating 打脱落了,全进入食物了.或者要接触食物的厨具,一定要stainless steels
还有social media的种草,和销售技巧,针对的对象就是意志薄弱的我
dough hook 和 K shape beater 是有涂层的, 打蛋的whip是stainless steels. 这个完全design不合理啊. 要高速运转的hook为什么要有涂层? 没有办法信任wolf了, 产品质量不好,还不允许retailer退货.