网上看到的如下: Exchange macys.com items by mailYou will not be charged for the shipment of your replacement item. Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another. Complete the Return Form, indicating item(s) being exchanged and reason(s). Securely pack your merchandise with the invoice. Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package. We'll process your exchange within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.
update: 谢谢下面有姐妹回复客服可以打通，等了18分钟有人接起来的，一般打客服等8-9分钟就放下去干别的事情了。之前不确定是否能有人接，来问了一声，谢谢给予有帮助信息的姐妹，一般不会一直等到18分钟的。
可不可以不这么judgemental？ 2020年为了退一个东西打电话打了两三周都没有人接，然后直接邮寄退，寄到纽约又给退回来了，之后就怕了她家的客服了，现在都有online chat，就她家没有，问一下不可以么？
谢谢，再打一下试试， 之前就怕电话一等二十三十分钟的，没有那么多时间耗着，所以拨了两次，没有等很久，谢谢。
Exchange macys.com items by mailYou will not be charged for the shipment of your replacement item. Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another. Complete the Return Form, indicating item(s) being exchanged and reason(s). Securely pack your merchandise with the invoice. Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package. We'll process your exchange within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.
谢谢，真的麻烦您了，在这里回复。