去年底一次促销买了条项链 也不是每天戴 最近戴着戴着掉了。。。我仔细看了下发现是挂钩松了。想着还在保修期，就给客服发信。最后客服要求我发照片，发过去以后至少过了一周才给我回复。还是我反复follow up以后的。今天回复我说 要自己出运费寄回去，让我寄完了记得把tracking number 告诉他。。。没有label没有instruction。你至少也告诉我寄那里吧？虽然也不是什么特别贵的首饰，但是心理还是很不爽啊 发个照片大家看下这个是不是质量问题吧，我把等了一周多的客服的信也发你们看看
Greetings from Chow Sang Sang. Having reviewed your case with our internal teams, we agree that we can replace the clasp for you without any extra charge. Yet, as this situation doesn’t involve product defect, please kindly arrange round trip shipping cost on your account. Please kindly provide the tracking no. after you have shipped the item, so that we could arrange receipt of the item and repair accordingly.
Greetings from Chow Sang Sang. Having reviewed your case with our internal teams, we agree that we can replace the clasp for you without any extra charge. Yet, as this situation doesn’t involve product defect, please kindly arrange round trip shipping cost on your account.
Please kindly provide the tracking no. after you have shipped the item, so that we could arrange receipt of the item and repair accordingly.