从另外的帖子看到的，我就拿这个跟delta和alaska airline打电话，都给全额退款了。一个在官网订的，一个是通过chase点数换的，chase的实际是和expedia合作出票的。 现在DOT 出规定必须要退款，不能给VOUCH或者CREDIT. 准备跟他们死磕到底，不行只能用legal plan。 DOT clarifies flight refund rules The US Department of Transportation has today issued an enforcement notice, reminding airlines that they need to refund passengers in the event that their flights are cancelled, or there are significant schedule changes. As the enforcement notice states: The DOT has seen an increase in consumer complaints related to flight refunds Customers are entitled to a cash refund when the airline cancels a scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered This applies for flights operated by US and foreign airlines to, within, or from the United States Because this is an unprecedented situation, the DOT will exercise enforcement discretion, and will give airlines the opportunity to become compliant before taking further action
