我是收到他们email，里面写的refund policy，我贴过来： As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021. This amount will be based on of your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance. We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there’s nothing for you to do! Please know, if you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded. Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You do not need to request your refund until December 31, 2021. Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit. We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. To avoid waiting on the phone to cancel, please click here and we will get the process started for you. You can expect to receive your refund 30 days after you submit your request. And, if you purchased air or hotel… via Royal Caribbean, these will also be automatically refunded to you. on your own, please contact the service provider directly for your options with them. If you have any questions, please contact your Travel Advisor immediately or contact us at: 1-800-754-500 in Australia 0344 493 4005 in the U.K. 1-800-256-6649 in the U.S. or Canada All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.
等full refund!