想起前两周在skincarerx上买东西，有个100刀的精华给我寄了两瓶过来。我也是好心online chat告诉客服多寄了一瓶，心想客服给我个label就给他们寄回去。结果客服说他们的label不是prepaid，让我自己去寄，然后找他们refund邮费。至此我已经一肚子不满了，更过分的是，他们的客服信箱没人看，找他们refund还需要专门去网上找个链接，把来龙去脉再说一遍，然后上传shipping receipt。敢情我好心告诉他们这事，最后还要倒贴那么多的时间，有没有搞错。 最后我跟克服抱怨这个狗屁政策，客服说，她把这个事情跟customer relation那边说一下，看他们有没有别的解决办法，让我等邮件。然后我第二天一早收到customer relation那边的邮件，让我不用寄了，keep as a gift。然而心头还是很不爽，毕竟我前一晚上都耗进去了。 有些公司的政策就是很傻。作为对比，之前amazon多寄了东西，爽快地给了label就寄回去了，双方都没麻烦。
What do you do when you receive merchandise that you didn’t order? According to the Federal Trade Commission, you don’t have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment. Q. Am I obligated to return or pay for merchandise I never ordered? A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. Q. Must I notify the seller if I keep unordered merchandise without paying for it? A. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling.
想起前两周在skincarerx上买东西，有个100刀的精华给我寄了两瓶过来。我也是好心online chat告诉客服多寄了一瓶，心想客服给我个label就给他们寄回去。结果客服说他们的label不是prepaid，让我自己去寄，然后找他们refund邮费。至此我已经一肚子不满了，更过分的是，他们的客服信箱没人看，找他们refund还需要专门去网上找个链接，把来龙去脉再说一遍，然后上传shipping receipt。敢情我好心告诉他们这事，最后还要倒贴那么多的时间，有没有搞错。 最后我跟克服抱怨这个狗屁政策，客服说，她把这个事情跟customer relation那边说一下，看他们有没有别的解决办法，让我等邮件。然后我第二天一早收到customer relation那边的邮件，让我不用寄了，keep as a gift。然而心头还是很不爽，毕竟我前一晚上都耗进去了。 有些公司的政策就是很傻。作为对比，之前amazon多寄了东西，爽快地给了label就寄回去了，双方都没麻烦。
What do you do when you receive merchandise that you didn’t order? According to the Federal Trade Commission, you don’t have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment. Q. Am I obligated to return or pay for merchandise I never ordered? A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. Q. Must I notify the seller if I keep unordered merchandise without paying for it? A. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling.
What do you do when you receive merchandise that you didn’t order? According to the Federal Trade Commission, you don’t have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment. Q. Am I obligated to return or pay for merchandise I never ordered? A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. Q. Must I notify the seller if I keep unordered merchandise without paying for it? A. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling.
想起我前几个月买dyson的吹风机，结果寄来了一套卷发棒，价值比吹风机贵不少，我联系他们，上门来pick up 了卷发棒，过了两天来了个包裹，里面居然还是一套卷发棒，只好又联系他们，等着上门pick up，居然没人来，后来终于送来了吹风机，又联系他们，表示没人来PIckup 就留着吧，会送礼物给我表示歉意？居然又给我寄了一套梳子毛巾什么的。。。
不然你自己留着吧
就问问他们如果你落了东西在梅西商店，能不能说梅西必须负责给你送回家不然就算偷盗？那个客服深井冰。
最后我跟克服抱怨这个狗屁政策，客服说，她把这个事情跟customer relation那边说一下，看他们有没有别的解决办法，让我等邮件。然后我第二天一早收到customer relation那边的邮件，让我不用寄了，keep as a gift。然而心头还是很不爽，毕竟我前一晚上都耗进去了。
有些公司的政策就是很傻。作为对比，之前amazon多寄了东西，爽快地给了label就寄回去了，双方都没麻烦。
别管了你就自己留着吧，不要浪费时间在这种破事上
如果是不需要的东西，直接捐东西
后来无意看到网上讨论类似情形，FTC 有如下规则：
What do you do when you receive merchandise that you didn’t order? According to the Federal Trade Commission, you don’t have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment.
Q. Am I obligated to return or pay for merchandise I never ordered? A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
Q. Must I notify the seller if I keep unordered merchandise without paying for it?
A. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling.
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise
挺好的，涨经验了，以后不要再多此一举了。
下次就留著吧
大公司就是這樣
从前没有网购的时候， 好像的确是应该自己还回去的， 但是现在你这买都是网上买的， 当然应该他们出return label然后你寄回去， 既然人家懒得做你也别还了， 直接换版出了就行了。
估计东西不值钱，不值得来回的邮费。
我连续两个月收到过American express 的账单，打开一看不是我的，是给在另外一个八杆子打不着的州的同姓人。给客服打电话，她反过来指责我打开人家的信，违背了人家的隐私。气得我把电话挂了。当然后来再也没收到过那个人的账单了。
自从costco不用American Express以后，我把它家的卡全部取消了。
好心开车去还 还不回收
amex的服务是最好的啊，比discover都好，你碰上神经病了
留着
她们来要就给label或pickup
RE！ 只这一项就无脑支持amazon
☆ 发自 iPhone 华人一网 1.14.01
小东西直接留着哪怕捐了
对于商家来说 你退回去 处理起来更麻烦
如果我买的东西没寄给我，我会要求信用卡退款就是了
☆ 发自 iPhone 华人一网 1.14.01
没必要多着事
又不是偷他的抢他的
他自己多寄了东西当然要自己主动负责
哈哈哈哈哈😂😂，ottoman就算开车退回商店，从车里搬到店里也不容易啊，更不要说走路去，不知道谁order了ottoman结果收到你order的小电器，估计那个人也要气死了 ---发自Huaren 官方 iOS APP
Me too!
谢谢分享. 收藏下来。
谢谢，信息很有用