First off, I want to personally thank each and every one of you for being so patient and understanding during these last few days. We set your expectations and planned to exceed them. Instead, we let many of you down. Despite our best estimates of the traffic and interest in our Black Friday offer, we were clearly incorrect and the result is that you had to spend countless hours trying to get the items you wanted for your littles ones and family. We know that you have much more to do than to spend your time trying to troubleshoot our site and for that I am truly sorry.
We have successfully implemented many of the necessary fixes that have allowed thousands of orders to be processed through our site and we continue to work tirelessly to get back to 100%. Many people are now able to place their orders themselves and have. And our team has processed thousands behind the scenes. With that said, I want to address a few questions and concerns I know many of you have:
I emailed/phoned-in my order, did you receive it?
Yes, absolutely. Regardless of whether you emailed me directly, any of my team members, through the website contact link, or left your order on our voice mail, we have it. The entire ecomom team has been working around the clock to make sure we get all orders processed as fast as we can. I checked back on the site but now the items I want are out of stock.
I am 100% committed to making sure you are able to take advantage of our great deal. If you are trying to order items that are out of stock, please email your order to [email protected] by midnight Pacific Time today, Wednesday November 30th, and we will absolutely include those in our Black Friday deal. We are restocking virtually everything that can be restocked (with rare exception such as when an item has been discontinued or isn't available from the manufacturer) and we have trucks arriving at our warehouse around the clock. You will be able to purchase the items you wanted at the prices promised in our promotion. How will I place my order once items are back in stock?
If you already sent us an email but haven't had your order processed -- either by our team or you doing it through the site -- we will send you an email with instructions on how to complete this purchase. You can expect this email in the next few days. But I want to reiterate that you will be able to place these orders, get this special promotion, and receive your items in a reasonable amount of time. My order has been processed, when can I expect my items?
With the volume of orders received, it may take a few days longer than our normal same-day turnaround once your order is in place, but it will go out and will get to you well in advance of the holiday season. We know that many of you are concerned about holiday presents. We take the holidays as serious as you do.
Each and every one of us at ecomom is personally dedicated to making sure you have a satisfying shopping experience. We know you work very hard keeping your family happy and safe and we will continue to work hard on your behalf by providing quality products you can trust along with personal customer service you can count on. Although your experience with this weekend's sale may have been much less than expected, I hope we have done an adequate job demonstrating much we care about your ultimate happiness with our company.
And if you are kind enough to give us the opportunity to earn your future business, you may not have any interaction with us at all -- but if you do you will see that we are just as committed then as we are while dealing with this very unfortunately-timed situation.
$25 - 40% off coupon "cyber40"
自己refer的话还有$5 credit
是不是就不能用40%off code和refer了？
刚才看了下，东西似乎挺贵的，diapers都是小包装，不合算啊。
谢谢！
那个超Q的行李箱
不知道能不能买
[email protected]
说明你要买的东西，价格，颜色，可以附上链接
提供你的promotion code和信用卡信息
最好也计算一下，你应该付多少钱
有一些back order的东西，你要说明你愿意等，他们也会帮你下单，要等比较久哟
两三天会回信吧
他们回信人就是那个ceo，满诚恳，说明自己是small company，刚刚起步，谢谢支持什么的
真的我们用20off50或者40off100，再加25买的50的gift card，他们未必赚到什么钱的，
要是大公司也没什么，这么小的start inc，大家支持理解一下吧
[此贴子已经被作者于2011/11/30 9:42:58编辑过]
First off, I want to personally thank each and every one of you for
being so patient and understanding during these last few days. We set
your expectations and planned to exceed them. Instead, we let many of
you down. Despite our best estimates of the traffic and interest in our
Black Friday offer, we were clearly incorrect and the result is that
you had to spend countless hours trying to get the items you wanted for
your littles ones and family. We know that you have much more to do
than to spend your time trying to troubleshoot our site and for that I
am truly sorry.
We have successfully implemented many of the necessary fixes that
have allowed thousands of orders to be processed through our site and we
continue to work tirelessly to get back to 100%. Many people are now
able to place their orders themselves and have. And our team has
processed thousands behind the scenes. With that said, I want to
address a few questions and concerns I know many of you have:
I emailed/phoned-in my order, did you receive it?
Yes, absolutely. Regardless of whether you emailed me directly, any of
my team members, through the website contact link, or left your order on
our voice mail, we have it. The entire ecomom team has been working
around the clock to make sure we get all orders processed as fast as we
can. I checked back on the site but now the items I want are out of stock.
I am 100% committed to making sure you are able to take advantage of our
great deal. If you are trying to order items that are out of stock,
please email your order to [email protected] by midnight
Pacific Time today, Wednesday November 30th, and we will absolutely
include those in our Black Friday deal. We are restocking virtually
everything that can be restocked (with rare exception such as when an
item has been discontinued or isn't available from the manufacturer) and
we have trucks arriving at our warehouse around the clock. You will be
able to purchase the items you wanted at the prices promised in our
promotion. How will I place my order once items are back in stock?
If you already sent us an email but haven't had your order processed --
either by our team or you doing it through the site -- we will send you
an email with instructions on how to complete this purchase. You can
expect this email in the next few days. But I want to reiterate that
you will be able to place these orders, get this special promotion, and
receive your items in a reasonable amount of time. My order has been processed, when can I expect my items?
With the volume of orders received, it may take a few days longer than
our normal same-day turnaround once your order is in place, but it will
go out and will get to you well in advance of the holiday season. We
know that many of you are concerned about holiday presents. We take the
holidays as serious as you do.
Each and every one of us at ecomom is personally dedicated to making
sure you have a satisfying shopping experience. We know you work very
hard keeping your family happy and safe and we will continue to work
hard on your behalf by providing quality products you can trust along
with personal customer service you can count on. Although your
experience with this weekend's sale may have been much less than
expected, I hope we have done an adequate job demonstrating much we
care about your ultimate happiness with our company.
And if you are kind enough to give us the opportunity to earn your
future business, you may not have any interaction with us at all -- but
if you do you will see that we are just as committed then as we are
while dealing with this very unfortunately-timed situation.
Sincerely,
Jody Sherman,
CEO & Co-Founder
ecomom.com
attitude非常好，我最看重态度，对ob，ped, daycare老师，包括对自己
这个态度，我以为可以支持一下的
给这个email发信
[email protected]
说明你要买的东西，价格，颜色，可以附上链接
提供你的promotion code和信用卡信息
最好也计算一下，你应该付多少钱
有一些back order的东西，你要说明你愿意等，他们也会帮你下单，要等比较久哟
两三天会回信吧
他们回信人就是那个ceo，满诚恳，说明自己是small company，刚刚起步，谢谢支持什么的
真的我们用20off50或者40off100，再加25买的50的gift card，他们未必赚到什么钱的，
要是大公司也没什么，这么小的start inc，大家支持理解一下吧
[此贴子已经被作者于2011/11/30 9:42:58编辑过]
20off50能和 Plum District买的50的gift card合用吗？以前在Plum District买的东西都是要在coupon栏里填的，不能combine，比如lock & lock的。
还没有下成单的怎么办？连网站上有什么都看不到了，怎么买啊，门mm能分享下你的单子么，我照着你买好了
对啊，我早上到最后一步怎么也成功不了了。但是没有把物品名字抄下来，现在信也没办法写
还没有下成单的怎么办？连网站上有什么都看不到了，怎么买啊，门mm能分享下你的单子么，我照着你买好了
http://shop.empowher.com/
这个使他们家另一个地址，可以浏览东西和价格，同样不能下单
照着我前面的方式
发email给他们order今天是他们monster sale最后一天
一定要今天下单，才能有20off50或者40off100
ps：我买了baby bjoin的potty chair
http://shop.empowher.com/eco-friendly-home-products/bath/toilets/baby-bjorn-potty-chair.html
还有
http://shop.empowher.com/eco-friendly-gear/travel/diaperbags-backpacks-carry-ons/melissa-and-doug-red-trunki.html
再加一个随便什么吃的
凑得70多一点
http://shop.empowher.com/
这个使他们家另一个地址，可以浏览东西和价格，同样不能下单
照着我前面的方式
发email给他们order今天是他们monster sale最后一天
一定要今天下单，才能有20off50或者40off100
ps：我买了baby bjoin的potty chair
http://shop.empowher.com/eco-friendly-home-products/bath/toilets/baby-bjorn-potty-chair.html
还有
http://shop.empowher.com/eco-friendly-gear/travel/diaperbags-backpacks-carry-ons/melissa-and-doug-red-trunki.html
再加一个随便什么吃的
凑得70多一点
好的，我给他们发邮件了，买了三套玩具，刚好69.97，就没有提供信用卡信息，立马自动回复了邮件说已收到，还是想得挺周到的，至少我知道了他们收到了邮件，给他们点时间处理吧，最差也就是损失10块钱，如果这次处理得好以后还去这家买