Support Engineer【v/x：queenie36wu】 • Start with getting familiar with our IoT product production process onsite in our office in San Mateo, CA. • Help perform QA and troubleshooting for our product, both hardware, and software. Be able to react fast and draw solutions quickly for customer questions. • Liaise with the customer support team and engineering team to solve ongoing issues, aggregating, and analyzing feedback to support future product initiatives. • Work closely with internal cross-functional stakeholders across Customer • Experience, Marketing, and Product. Design and implement toolsets to improve the production process and customer experience.
• Start with getting familiar with our IoT product production process onsite in our office in San Mateo, CA.
• Help perform QA and troubleshooting for our product, both hardware, and software. Be able to react fast and draw solutions quickly for customer questions.
• Liaise with the customer support team and engineering team to solve ongoing issues, aggregating, and analyzing feedback to support future product initiatives.
• Work closely with internal cross-functional stakeholders across Customer • Experience, Marketing, and Product.
Design and implement toolsets to improve the production process and customer experience.
联合强资源把控的Client Company，寻找核心关键人物，如投资人董事席位、企业创始人人脉等，获取企业当下用人需求，针对性深挖候选人优势特点，匹配企业岗位需求，提升求职成功率。实习期，OPT、OPT Extension Sponsor；2-3个月转正考核，Sponsor H1B
Position：Fulltime/contractor/Internship
Location: Belmont
Salary: $90,000-$175,000