Thank you very much for placing your order of NovaGel Hand Sanitizer! We are working diligently to help keep people safe with this product. Unfortunately, we are having an issue with our Shopify store at the moment. Due to this issue, our store is no longer functioning and all orders are being cancelled. We sincerely apologize for the inconvenience and assure you that all payments will be refunded. Please note that if you already received a shipment notification, the order will still be cancelled.
We are still working with Shopify to see if we can get the store back functional. If so, we will put a free bottle of NovaGel Hand Sanitizer for every order as our apology for the inconvenience.
If you are still in need of hand sanitizer, do not worry! We will send you a promo code in 24-48 hours with a discount for you to place an order on our new website. We are working quickly to make NovaGel accessible again for you. Please feel free to contact me directly or reach out
我是这家Hand Sanitizer生产厂家的员工，这是我的Linkedin账户https://www.linkedin.com/in/xqdong/。 我们公司的网站出了些问题，被Shopify封掉了，有客户担心被骗了。我们非常理解，也非常抱歉给大家带来不便。公司出台了政策，每个购买的客户可以申请一张$5 刀的gift card，付的费用会被全额退回去。如果顾客还想购买，我们正在建新的网站，预计24-48小时内生效，之前下单的客户可以获得一个coupon，在新网站购买时将获赠一瓶免费的洗手液。 Gift Card 申领请邮件联系[email protected] 或电话 ：(573) 875-6682 公司客服： Allie Webb Business Development Specialist PlasmaDent Inc.
同样的情况……在考虑要不要dispute了
order cancel没问题可为什么发邮件说发货了呢
不知道呀……贴上回复邮件吧
Dear valued customer,
Thank you very much for placing your order of NovaGel Hand Sanitizer! We are working diligently to help keep people safe with this product. Unfortunately, we are having an issue with our Shopify store at the moment. Due to this issue, our store is no longer functioning and all orders are being cancelled. We sincerely apologize for the inconvenience and assure you that all payments will be refunded. Please note that if you already received a shipment notification, the order will still be cancelled.
We are still working with Shopify to see if we can get the store back functional. If so, we will put a free bottle of NovaGel Hand Sanitizer for every order as our apology for the inconvenience.
If you are still in need of hand sanitizer, do not worry! We will send you a promo code in 24-48 hours with a discount for you to place an order on our new website. We are working quickly to make NovaGel accessible again for you. Please feel free to contact me directly or reach out
可不可以告知下他们的邮箱？
我是直接回复了那封通知发货了邮件然后就有人回我了
我是这家Hand Sanitizer生产厂家的员工，这是我的Linkedin账户https://www.linkedin.com/in/xqdong/。 我们公司的网站出了些问题，被Shopify封掉了，有客户担心被骗了。我们非常理解，也非常抱歉给大家带来不便。公司出台了政策，每个购买的客户可以申请一张$5 刀的gift card，付的费用会被全额退回去。如果顾客还想购买，我们正在建新的网站，预计24-48小时内生效，之前下单的客户可以获得一个coupon，在新网站购买时将获赠一瓶免费的洗手液。
Gift Card 申领请邮件联系[email protected]
或电话 ：(573) 875-6682
公司客服：
Allie Webb
Business Development Specialist
PlasmaDent Inc.
Shopify已经不让我们公司登录到后台，我们公司无法联系到客户，请购买的朋友与我们取得联系。再次抱歉给大家带来不便。
看到您买了Hand Sanitizer，公司网站出了些问题，您可能收到了Shipping Cancel的邮件，公司正在解决。请您与我们取得联系，公司会给您处理。非常抱歉给您带来不便。
联系方式：[email protected] 电话：（573）875-6682
看到您买了Hand Sanitizer，公司网站出了些问题，您可能收到了Shipping Cancel的邮件，公司正在解决。请您与我们取得联系，公司会给您处理。非常抱歉给您带来不便。
联系方式：[email protected] 电话：（573）875-6682
谢谢！！zszs
发邮件说发货的是公司，公司已经Create了Shipping label，正准备发货。Shopify把网站和后台都给关闭了，然后Shopify自动给大家发邮件通知说Shipping Cancel了。请看我发的帖子，和公司取得联系。非常抱歉给大家带来不便。
非常抱歉给您带来不便。请见我发的回复，如果您已经订货请联系我们，公司给每个订货的顾客$5 Gift Card。
联系方式：[email protected] 电话：（573）875-6682
看到您买了Hand Sanitizer，公司网站出了些问题，您可能收到了Shipping Cancel的邮件，公司正在解决。请您与我们取得联系，公司会给您处理。非常抱歉给您带来不便。联系方式：[email protected] 电话：（573）875-6682 请见我回复的帖子。
公司网站出了些问题，现在无法打开，公司正在紧急建新的网站https://novagelsanitizer.com/，24-48小时内可以functional。如果您已经购买了，请联系我们，见我之前发的帖子，我们给您$5 Gift Card，非常抱歉给您带来不便。
您应该会获得全额退款，请您联系我们公司，公司给您 $ 5 Gift Card，或者新网站的coupon，非常抱歉给您带来的不便。
你好，谢谢你上来回复大家。请问我给你们的邮箱发送了邮件，大概多久可以收到回复呢
24小时内肯定回复，如果您比较急，可以CC我，我打电话给客服，第一时间回复您。[email protected]
我也发邮件给你们客服邮箱了。我希望重新购买。希望你们可以尽快修复网站。
提醒，该网站被相关平台下架，可能存在风险，请大家谨慎购买。