求助,收到一张58000巨额ATT电话账单

l
leela
楼主 (北美华人网)
看账单,是从国内打了新加坡航空的客服电话8007423333,被收费48000,再加上各种税费,总额58000多。 请问有人遇到类似的情况吗?
p
pwwq
不是你打的? 被盗号了?
l
leela
是我们打的,但是账单显示2分钟,收费48000,不可思议
愉快灌水
打 ATT 客服问啊
P
Pelosi
天啊
美元吗
电话费真贵
七夕夜
期待lz分享更新。这个用着心肝颤巍巍啊
p
pwwq
是我们打的,但是账单显示2分钟,收费48000,不可思议
leela 发表于 2021-09-07 08:33

估计系统错误
p
pop
找客服, 客服不管的话发twitter/facebook。
a
anai2017
打客服电话
Y
YTD1Smore
应该不是打2分钟电话的钱。 收的是data international roaming的钱吧? 出国前要和电话公司问清楚,不然airplane mode 都不保险的,只要开机某些app会自动使用data. 问清楚了用什么plan, 正常开机使用,其实都不贵的。 没问的话,只有关机才保险,或者至少把roaming关 掉。
l
leela
显示的是talk啊
l
luciferplx
咋这么多?应该是搞错了吧,给ATT打电话问详细情况。
g
gatobarb
只用prepaid电话的飘过。
其实强烈建议用prepaid计划,不会出现这样的天价账单。
P
Particular
回复 1楼leela的帖子
打电话给客服negotiate. 曾经不小心在公海上拨美国电话,也是收到很大的账单,negotiation以后收了零头都不到。
c
cannie
美国电话公司抢钱, cable company毁credit
b
beibei0213
打电话给客服。曾经在美国打了中国的电话,打了很久,账单大概几百块钱。后来客服改了金额,虽然也要自己付钱,但是完全在可以接受的范围内。
m
miss_monster
可以打电话negotiate的。有一次我用google voice打电话回国结果不知道怎么的没切到VOIP,账单$800,打电话和客服negotiate到$20了
t
tiffanylee
这种800的电话我一直都以为是免费的客服哈
c
cintiman
Stay away from AT&T. Used their service for 2 lines 10 years ago, paid around $200 per month, for limited voice and data. They were highway robbers indeed!
Use T-Mobile, currently paying $150 per month for 6 lines, for unlimited everything. Making international calls is always $0.25 per minute, domestic or not.
When traveling abroad, if you buy T-Mobile international data pass (like $35 for 5 Giga byte, good for 10 days), they also give you free unlimited international calls during that time. The beauty of this data pass is you can access all your regular North America apps like usual, while in China or elsewhere. If you use China Mobile data plan, most of your North America cell phone apps will stop working (bank apps, google apps, etc). This makes a perfect sense that even I have dual sim cards (T-Mobile and China Mobile), I still use the T-Mobile data plan while traveling in China, for the above obvious reason.
a
azhe
太可怕了!
l
leela
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
d
dryad
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

放心
C
Cinderella_smile
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

看似结果不错,谢谢分享,确实要小心了以后。
贝壳的贝
我一个印度同事遇到过这种情况,也是打电话过去免掉的。也是AT&T. T mobile没有这个问题。无论到世界上任何地方,data都是不会另外收钱的。
i
ismajia
可以打电话negotiate的。有一次我用google voice打电话回国结果不知道怎么的没切到VOIP,账单$800,打电话和客服negotiate到$20了
miss_monster 发表于 2021-09-07 09:34

google voice 这个不是基本上是类似prepaid的模式么?
A
Apriltree
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

客服有说为啥会这么贵吗?好奇
t
tiffany2013
在Tmobile犯过一次错,几百刀,和客服商量了后被免掉了。我现在出国会买international plan 相对比较保险。
g
graviton
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

ATT一生黑。不要相信他们说的。经验是他们说话不作数,说的好好的就是不改,你准备好打几次电话才能解决问题吧。
h
hideandseek
这种800的电话我一直都以为是免费的客服哈
tiffanylee 发表于 2021-09-07 09:50

我也这么以为,这不就是1-800的意义吗,否则和打新加坡本地电话有什么区别。
m
myfreetime
到了国内用WeChat里Discover里的WeChat Out打国内电话,相当于在美国打国内,每分钟2美分。回国之前充好费就可以了,很方便。还有package 0.99 30天之内打150分钟。
m
myfreetime
到了国内用WeChat里Discover里的WeChat Out打国内电话,相当于在美国打国内,每分钟2美分。回国之前充好费就可以了,很方便。还有package 0.99 30天之内打150分钟。
myfreetime 发表于 2021-09-07 11:55

当然你要先有data plan。T-mobile应该是最方便省心的。
t
ted.hanks
这种800的电话我一直都以为是免费的客服哈
tiffanylee 发表于 2021-09-07 09:50

800 只是对于国内免费, lz 这个是从中国打美国的800,就是国际长途啊。
l
leela
我们有att提供的international服务,10块钱一天的那种。打新航同时还打了orbitz的800,就没有被额外charge,所以不觉得他们收的是国际长途费用。
s
swuwan
我早就停掉att的contract了,换成prepaid的不香吗? 我的prepaid自从办了以后连续把data从2.5G加到5G,然后又加到10G,关键是价格不变!这种服务不用还等着干啥
s
snowtone
不要付,谈到58差不多。。
t
thenewgirl
the international call is going to be expensive but not $50k for 2min expensive, maybe they had a typo. call them and ask
w
welkin25
账单怎么negotiate啊,有tip吗
大官人
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

N年前用landline的时候,家里用的是ATT,有一通国际电话电费每分钟4美元,打给客服探究原因,客服说系统出错,把4毛每分钟的家用费率错算成4美元每分钟的商业费用,只此一次通话出错,答应改过来。客服VP也写了一封道歉信,三个月后收到Collection账单,好嘛,原来给改到Collection去了,数次联络不能改正,只好付了帐单了事,从此拉黑ATT。此后数次接到ATT拉客电话,就拿此事吐槽回去,然后拒绝。爽!
b
bighead12345
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

希望楼主有好结果!也要有心理准备,AT&T的客服不一定一次电话能都搞定。
b
bighead12345
N年前用landline的时候,家里用的是ATT,有一通国际电话电费每分钟4美元,打给客服探究原因,客服说系统出错,把4毛每分钟的家用费率错算成4美元每分钟的商业费用,只此一次通话出错,答应改过来。客服VP也写了一封道歉信,三个月后收到Collection账单,好嘛,原来给改到Collection去了,数次联络不能改正,只好付了帐单了事,从此拉黑ATT。此后数次接到ATT拉客电话,就拿此事吐槽回去,然后拒绝。爽!
大官人 发表于 2021-09-07 13:02

ATT就是这么无耻!
b
bighead12345
我早就停掉att的contract了,换成prepaid的不香吗? 我的prepaid自从办了以后连续把data从2.5G加到5G,然后又加到10G,关键是价格不变!这种服务不用还等着干啥
swuwan 发表于 2021-09-07 12:45

也是att家的prepaid plan吗?只在美国,还是国际也可以用?
b
bighead12345
Stay away from AT&T. Used their service for 2 lines 10 years ago, paid around $200 per month, for limited voice and data. They were highway robbers indeed!
Use T-Mobile, currently paying $150 per month for 6 lines, for unlimited everything. Making international calls is always $0.25 per minute, domestic or not.
When traveling abroad, if you buy T-Mobile international data pass (like $35 for 5 Giga byte, good for 10 days), they also give you free unlimited international calls during that time. The beauty of this data pass is you can access all your regular North America apps like usual, while in China or elsewhere. If you use China Mobile data plan, most of your North America cell phone apps will stop working (bank apps, google apps, etc). This makes a perfect sense that even I have dual sim cards (T-Mobile and China Mobile), I still use the T-Mobile data plan while traveling in China, for the above obvious reason.
cintiman 发表于 2021-09-07 10:04

Thanks for sharing!
h
hrqinzi
显示的是talk啊
leela 发表于 2021-09-07 09:06

Wow 好吓人 这个估计可以argue掉 祝LZ好运
s
snoo
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

我也觉得是系统错误。我们有时也不小心直接打,好像就是几刀一分钟的样子。
落地无声
上个月儿子的账单上多了一笔$5 的charge,他说可能是接了一个海外打来的广告电话。 前几日att自己联系我们说他们上个月多收了我们$5,给予退还。
明月光
以我个人经验 我感觉att客服比Verizon强 两家客服态度都不错 但att办事比verizon干脆 你要求减费用啥的一般都可以 而且快 想lz这样的大数额应该能免掉 让她当时给你回复 不要等一星期
b
burnettyan
一般都可以打客服商量的,以前有一次换手机公司,系统显示差几天没到一年,也是每条线收了200刀,打电话去就全免掉了
x
xvn
我和孩子几年前在国内用skype分别给加拿大的银行和网络公司打过1-800电话,免费的。
吃瓜爷
10年前的Yahoo financial 里就有几百trillion$的上市公司。都是那些outsourcing干的好事。说不定数据输入以Lebanese Lira, 另一outsourcing当美元了。1$=18000LBP.
R
Ruth
以我个人经验 我感觉att客服比Verizon强 两家客服态度都不错 但att办事比verizon干脆 你要求减费用啥的一般都可以 而且快 想lz这样的大数额应该能免掉 让她当时给你回复 不要等一星期
明月光 发表于 2021-09-07 14:30

个人经历正相反,att服务,我座机手机都用过,是遭遇过的最差服务,包括通话服务质量网络覆盖。。。以及客服,没有之一。
c
cathy722
58000两分钟。。。一般也就几刀一分钟最多了,打到月球也要不了这么贵吧😅
t
trilene
被AT&T 坑过两次。打了好多电话没解决问题。最后烦透了付钱了事。以后不会再用了。
p
pqrs
Stay away from AT&T. Used their service for 2 lines 10 years ago, paid around $200 per month, for limited voice and data. They were highway robbers indeed!
Use T-Mobile, currently paying $150 per month for 6 lines, for unlimited everything. Making international calls is always $0.25 per minute, domestic or not.
When traveling abroad, if you buy T-Mobile international data pass (like $35 for 5 Giga byte, good for 10 days), they also give you free unlimited international calls during that time. The beauty of this data pass is you can access all your regular North America apps like usual, while in China or elsewhere. If you use China Mobile data plan, most of your North America cell phone apps will stop working (bank apps, google apps, etc). This makes a perfect sense that even I have dual sim cards (T-Mobile and China Mobile), I still use the T-Mobile data plan while traveling in China, for the above obvious reason.
cintiman 发表于 2021-09-07 10:04

T-Mobile 一些国家还有合作,免费data。
z
zoelee
回复 1楼leela的帖子
打电话给客服negotiate. 曾经不小心在公海上拨美国电话,也是收到很大的账单,negotiation以后收了零头都不到。
Particular 发表于 2021-09-07 09:27

請教怎麼negotiate? 說自己不知道,還是否認自己打的,還是哭窮?
y
yzhao4
问客服 我有次临时有事给国内打了很长时间电话 然后客服直接给我改成海外包月 把账单抹了
t
tea_tree
好夸张 应该可以找客服把费用降下来吧
n
newhouse2014
是我们打的,但是账单显示2分钟,收费48000,不可思议
leela 发表于 2021-09-07 08:33

吓死人。两分钟收5万多。坑人啊。
D
Dingliguanglang
这个明显是计费系统bug,漫游没多贵
贝贝猪
找客服哭穷,会waive很多很多,以前把我一千刀的bill减到了100多…
z
zhww
请问这种情况打电话怎么negotiate啊?怎么说呢?
C
CMX2020
你先查一下ATT 国际漫游每分钟多少钱, 再打客服。 肯定是系统出错了, 别急。 (我记得TMobile 是每分钟0.2美元, text message free)
S
Shawfree
回复 38楼大官人的帖子
ATT should've been out of business long time ago.
s
sweetgrey
用mint mobile不好吗?用Tmobile 网络 $15 per month 5G or 4GB LTE, Unlimited talk & text. 用我的链接还有$15 credit at renewal http://fbuy.me/sCIal
l
lavenderfan
Stay away from AT&T. Used their service for 2 lines 10 years ago, paid around $200 per month, for limited voice and data. They were highway robbers indeed!
Use T-Mobile, currently paying $150 per month for 6 lines, for unlimited everything. Making international calls is always $0.25 per minute, domestic or not.
When traveling abroad, if you buy T-Mobile international data pass (like $35 for 5 Giga byte, good for 10 days), they also give you free unlimited international calls during that time. The beauty of this data pass is you can access all your regular North America apps like usual, while in China or elsewhere. If you use China Mobile data plan, most of your North America cell phone apps will stop working (bank apps, google apps, etc). This makes a perfect sense that even I have dual sim cards (T-Mobile and China Mobile), I still use the T-Mobile data plan while traveling in China, for the above obvious reason.
cintiman 发表于 2021-09-07 10:04

T-Mobile is the best if you are an international traveler. But not so good if you stay home most of time — coverage still lags behind.
C
Clairemom
这账单简直流氓啊
键盘侠
这么夸张,账单明细怎么写的呀
v
vwot
天价
k
k.hao
N年前用landline的时候,家里用的是ATT,有一通国际电话电费每分钟4美元,打给客服探究原因,客服说系统出错,把4毛每分钟的家用费率错算成4美元每分钟的商业费用,只此一次通话出错,答应改过来。客服VP也写了一封道歉信,三个月后收到Collection账单,好嘛,原来给改到Collection去了,数次联络不能改正,只好付了帐单了事,从此拉黑ATT。此后数次接到ATT拉客电话,就拿此事吐槽回去,然后拒绝。爽!
大官人 发表于 2021-09-07 13:02

居然付了帐单了事。。。
不过好像也没有太多办法。以及(以后)每次需要解释这张账单。
c
curiousmonkey
可以跟电信公司沟通,我也是有次回国没办法的情况下用了手机流量,当月话费1700,后来打电话给att,只收了我一百多
小石头大丈夫
推荐楼主一个prepaid的公司中国电信美洲公司,可以保留现在的美国号码转入,大部分海外国际长途都是免费的。之前邻居老奶奶那是外国人用的ATT,打了国际长途也被扣了700多,找客服,客服没给减免,给了一个分期付款的方案。
c
calrose
谢谢大家,打给客服了,花了50分钟,对方态度倒不错,说是替我去申请免掉这笔巨额电话费,一周后有结果。就算免下来,也被折腾了好一顿,以后真得小心,出门尽量用skype打电话。😒
leela 发表于 2021-09-07 10:16

希望就此解决。楼主记得回来告知一下后续结果
平心静气
Stay away from AT&T. Used their service for 2 lines 10 years ago, paid around $200 per month, for limited voice and data. They were highway robbers indeed!
Use T-Mobile, currently paying $150 per month for 6 lines, for unlimited everything. Making international calls is always $0.25 per minute, domestic or not.
When traveling abroad, if you buy T-Mobile international data pass (like $35 for 5 Giga byte, good for 10 days), they also give you free unlimited international calls during that time. The beauty of this data pass is you can access all your regular North America apps like usual, while in China or elsewhere. If you use China Mobile data plan, most of your North America cell phone apps will stop working (bank apps, google apps, etc). This makes a perfect sense that even I have dual sim cards (T-Mobile and China Mobile), I still use the T-Mobile data plan while traveling in China, for the above obvious reason.
cintiman 发表于 2021-09-07 10:04

mark~~~~
l
linglituo
我一般中美2个号码,回中国美国手机留家就关data,回美中国手机就放家里关data
z
zojirushi
到了国内用WeChat里Discover里的WeChat Out打国内电话,相当于在美国打国内,每分钟2美分。回国之前充好费就可以了,很方便。还有package 0.99 30天之内打150分钟。
myfreetime 发表于 2021-09-07 11:55

那前提是必须有data?
z
zojirushi
Stay away from AT&T. Used their service for 2 lines 10 years ago, paid around $200 per month, for limited voice and data. They were highway robbers indeed!
Use T-Mobile, currently paying $150 per month for 6 lines, for unlimited everything. Making international calls is always $0.25 per minute, domestic or not.
When traveling abroad, if you buy T-Mobile international data pass (like $35 for 5 Giga byte, good for 10 days), they also give you free unlimited international calls during that time. The beauty of this data pass is you can access all your regular North America apps like usual, while in China or elsewhere. If you use China Mobile data plan, most of your North America cell phone apps will stop working (bank apps, google apps, etc). This makes a perfect sense that even I have dual sim cards (T-Mobile and China Mobile), I still use the T-Mobile data plan while traveling in China, for the above obvious reason.
cintiman 发表于 2021-09-07 10:04

mark