读读这条wiki没有发现有什么地方支持你的论点了，相反，wiki里面提到的这条正好说明所谓mandatory gratuity也不过是tip的一种。 “ A 2004 article in the [8] and noted that individuals have been falsely arrested in the [8][9] The New York restaurants cannot legally force their customers to pay the gratuity, since the method is completely voluntary.[8]“
6450 Powers Ferry Rd Sandy Springs, GA 30339 (678) 766-8765 Peter Chang's Category: Chinese
2/11/2012 Though I'm an avid read of Yelp, I've never wrote a review. However, we just experienced likely the worst service of our lifetime, and I felt compelled to help others avoid having the evening we did.
Peter Chang's came highly recommended by a friend and we've been eager to go for quite some time. We finally made the decision to go tonight. The one star rating is largely based on the restaurant's service, though the food wasn't what we hoped either.
We arrived with no reservations, but had called prior and they indicated with just a party of two, we didn't need them. There was no host/hostess and until my husband finally spoke up, we were ignored by the passing rushing wait staff. Finally, a server took our name in haste, and we were seated in about 10 minutes.
We were pretty quickly approached by our waiter and immediately ordered drinks and 2 appetiziers. A pot of tea and water for me, a beer for my husband. The tea arrived quickly, and when my husband's beer arrived, it was served without a chilled glass because they were "out of glasses". It was barely chilled and tasted as though it had been there for quite some time. The glass of water never arrived until my husband finally asked for it again.
During the time prior to our appetizer arriving, we witnessed the manager yelling and berating wait staff over and over. Every single server in the restaurant seemed frazzled and frenzied, rushing and running. We overhead one mention the restaurant being short staffed for the evening.
One appetizer arrived fairly quickly, but we had no plates or flatware. The waiter fetched those, and while the "Peter rolls" were tasty, they couldn't make up for what was to come.
We see and hear the manager rush to the servers station and scream for them to call 911, call the police. Of course we first thought someone had become ill or injured in the restaurant. But come to find out, one of the servers was angry because her table of 11 didn't want to pay after eating the food. They did in fact call the police, and an officer stood watch near our table while the female server handled the situation very loud and very angry. It turns out the table of young 20 somethings had no problem paying their bill. They simply didn't want to include the service charge mandated by a party that large because of the extreme poor service. I now completely see their side. Never during this time did the manager step in, offer to help, attempt to handle the situation professionally. He simply lurked nearby, and let his female server loudly insult and yell at the customers until they finally agreed to pay just so they could leave. During this time, another man who we came to realize was another customer barged in trying to handle the situation on behalf of the server. All handled very strangely and without any regard for the remainder of the customers in the very busy restaurant.
Afer this show settled down, we had to flag down the waiter to ask ask about our second appetizer. He explained the "kitchen had lost the ticket", and would return with it shortly. We had ordered the fired pork belly due to recommendations from our friends. Needless to say, I hope I never have to see or taste this dish again.
About 2 seconds after the appetizer arrives, my husband's main dish arrives, and then shortly after mine. Our main dishes were twice cooked pork - tasteless, and mine was Jin Jiang chicken. The chicken was actually the best thing we ordered. When leaving we opted not to take the left over pork.
Though our server was sweet, and trying, he would disappear for long periods of time, and we had to flag him down to get our bill. We were ready to get out of there!
Upon leaving, we were ignored just as we were upon our arrival.
Unless the restaurant gets a complete overhaul and you actually start reading some good servie review, we recommend staying AWAY! Not worth attempting when so many other restaurants in the city offer both top notch food and top notch service.
We see and hear the manager rush to the servers station and scream for them to call 911, call the police. Of course we first thought someone had become ill or injured in the restaurant. But come to find out, one of the servers was angry because her table of 11 didn't want to pay after eating the food. They did in fact call the police, and an officer stood watch near our table while the female server handled the situation very loud and very angry. It turns out the table of young 20 somethings had no problem paying their bill. They simply didn't want to include the service charge mandated by a party that large because of the extreme poor service. I now completely see their side. Never during this time did the manager step in, offer to help, attempt to handle the situation professionally. He simply lurked nearby, and let his female server loudly insult and yell at the customers until they finally agreed to pay just so they could leave. During this time, another man who we came to realize was another customer barged in trying to handle the situation on behalf of the server. All handled very strangely and without any regard for the remainder of the customers in the very busy restaurant.
Afer this show settled down, we had to flag down the waiter to ask ask about our second appetizer. He explained the "kitchen had lost the ticket", and would return with it shortly. We had ordered the fired pork belly due to recommendations from our friends. Needless to say, I hope I never have to see or taste this dish again.
About 2 seconds after the appetizer arrives, my husband's main dish arrives, and then shortly after mine. Our main dishes were twice cooked pork - tasteless, and mine was Jin Jiang chicken. The chicken was actually the best thing we ordered. When leaving we opted not to take the left over pork.
Though our server was sweet, and trying, he would disappear for long periods of time, and we had to flag him down to get our bill. We were ready to get out of there!
Upon leaving, we were ignored just as we were upon our arrival.
Unless the restaurant gets a complete overhaul and you actually start reading some good servie review, we recommend staying AWAY! Not worth attempting when so many other restaurants in the city offer both top notch food and top notch service.
We have waited for 1 hour and half until the first dish came out. The waitress replied arrogantly, we are busy today, if you don't want to wait, you are free to go. After we asked for tea refill for 3 times, they finally refilled it. The tea was cloudy, and my friend got stomachache after that. When we asked for the bill, we were informed by the manager that it is their policy to charge 4 tea pots automatically for a group of 10, which I don't think it is common knowledge, and it wasn't on the menu. At least they should let us know at the very beginning. We were totally unsatisfied with the poor service, and would only want to pay for what we eat, the amount of service tip today should depend on each person's own willingness. The waitress and manager then talked loudly, and in a very bad manner, " It is the state law you have to pay 18% service fee for what you eat, no matter you like it or not. I give you two choices, pay and go, or I will call the police!!! I have no time to talk to you! I know you are poor students, but don't embarrass yourselves for not giving the tip." Finally the restaurant called the police, the waitress smiled wildly and checked our driving license one by one for more than 15 mins!!! ten people total!! If this is how you treat your customers, we accept it, there are many good restaurants in Atlanta at least. no matter we are rich or poor, we would not spend one more penny in your restaurant. I think we are not embarrassing, but you should.
据我所知，还只是store policy，但有的州好像和labor law连在一起了，因为服务生也适用法定最低工资标准，所以有的餐馆必须制定这样的policy。
去找找，把法律找出来，省得以后我们都成违法分子。还有为了18%服务生要干点啥不？不能光有权利没义务啊。
[此贴子已经被作者于2012/2/13 23:02:44编辑过]
餐馆这条标准写哪了？餐馆对自己有啥要求没？合法不合法还没说呢？他咋不规定100%小费呢？
store的return policy也是你买完东西，打印在收据背面。没有张贴在店面醒目处。
不是我说LZ是为了几个小费的钱，确实是LZ自己在为了小费的钱么不是。你自己也说了，她就是不想给小费。不想给小费的，遇到mandatory tip这种事，郁闷是不可避免的。我郁闷是因为我没有说mean的话啊
汗 LZ本质上根本不是因为钱不钱的生气，而是因为服务和态度生气，如果服务态度都好的，小费会付的不情不愿吗？别颠倒次序地看问题好吗？ 我的Point也不是说LZ不想给小费，而是说LZ不想给小费的心情很可以理解，不值得被你这么追着说。
还是请不要断章取义好吧。
据我所知，还只是store policy，但有的州好像和labor law连在一起了，因为服务生也适用法定最低工资标准，所以有的餐馆必须制定这样的policy。
我刚才写得不对，修改一下。
如果只是store policy，店里如果没有在醒目的地方标注，没有让顾客能看到有written form，是不能charge顾客的。
就像买衣服的商场，return policy也是明码打在账单上的，顾客也是根据看到的return policy进行退货的。
我以前打工的地方（虽然不是餐馆），老板有交待过，有些东西要事先跟顾客说，他们买完东西，还要告诉他们哪里看return policy，不然很麻烦。
[此贴子已经被作者于2012/2/13 23:09:19编辑过]
你还真不觉得你mean啊？那大家对mean的定义不太一样。我都觉得我对你mean了，因为你对楼主口气实在不好。
我晕。我对LZ的口气还好吧，你是不是把别人说的话算在我头上了。
我后来补充了，本来LZ和她的朋友们也有几个打算先签字，再dispute credit card，把这18%要回来
不明白为什么你一定要抓着lz要dispute不可，lz一直在解释也就这么一说，不会真的做
store的return policy也是你买完东西，打印在收据背面。没有张贴在店面醒目处。
那也至少是必须让顾客知道哪里可以看到这条policy。
有policy也必须是written的，能让顾客看到的。
你都是base在别人脑子里的各种想法在judge人家，定罪还要看人实际做了什么呢，你直接就用人家的想法就开始说人不是了。
还不觉得自己mean啊？
以下是引用sharbelm在2/13/2012 11:01:00 PM的发言：
我后来补充了，本来LZ和她的朋友们也有几个打算先签字，再dispute credit card，把这18%要回来
既然不是立法，既然只是store policy，店里如果没有在醒目的地方标注，没有让顾客事先知道有这回事，是不能charge顾客的。
就像买衣服的商场，return policy也是明码打在账单上的，顾客也是根据看到的return policy进行退货的。
店里果真没有吗？那么LZ说的“果然因为是6个人以上，就强制收18%的小费”，这个果然是怎么来的？ 我的理解是LZ对这个18%事先是知情的。
以下是引用sharbelm在2/13/2012 10:51:00 PM的发言：
不是立法，人家警察也没有说是法律，只是这个餐馆自己的Policy，你可以不进去吃，但是既然进去吃了，就要遵守人家的policy。比如你去商场shopping，各家的return policy都不一样，这个也没有统一立法标准的，但是你既然在那里消费，就要遵守。
就好比你在电影院看电影你打电话他们可以请你出去不给你退款 或者你在商店return 期限一个月 你一个月零1天那么他们就有理由不给你退款
你付了这18%以后就不用再付额外得了
楼主削消火 反正他们按照12个人算得 你也没多付 我们也知道了服务不好 大不了以后不去就是了 你的目的达到了
去找找，把法律找出来，省得以后我们都成违法分子。还有为了18%服务生要干点啥不？不能光有权利没义务啊。
[此贴子已经被作者于2012/2/13 23:02:44编辑过]
http://en.wikipedia.org/wiki/Mandatory_tipping
据我所知，还只是store policy，但有的州好像和labor law连在一起了，因为服务生也适用法定最低工资标准，所以有的餐馆必须制定这样的policy。
我不确定是否是law 但是 服务生没有最低工资 I'm positive on that.
店里果真没有吗？那么LZ说的“果然因为是6个人以上，就强制收18%的小费”，这个果然是怎么来的？ 我的理解是LZ对这个18%事先是知情的。
这个6个人 18%小费 无论在那个州 都是比较common sense得问题 我相信一般店铺菜单会写这个的
小费付的不情愿？还是没把人家该付的小费给送回去？还是人曾经有dispute的想法？
我都看不懂你是不是那家店的什么人了，这么替黑店担心。
以下是引用sharbelm在2/13/2012 11:04:00 PM的发言：
我晕。我对LZ的口气还好吧，你是不是把别人说的话算在我头上了。
n那我就不明白你现在到底看不惯LZ什么？
小费付的不情愿？还是没把人家该付的小费给送回去？还是人曾经有dispute的想法？
我都看不懂你是不是那家店的什么人了，这么替黑店担心。
re
还好我没遇见过服务这么差的中国餐馆。。。
以下是引用abd_ren_ren在2/13/2012 11:11:00 PM的发言：
这个6个人 18%小费 无论在那个州 都是比较common sense得问题 我相信一般店铺菜单会写这个的
可以说话，可以抱怨，但这18%最低标准也是要给的。
真的啊？法律规定的啊？不付要被关起来的啊？
汗 LZ本质上根本不是因为钱不钱的生气，而是因为服务和态度生气，如果服务态度都好的，小费会付的不情不愿吗？别颠倒次序地看问题好吗？
我的Point也不是说LZ不想给小费，而是说LZ不想给小费的心情很可以理解，不值得被你这么追着说。
还是请不要断章取义好吧。
我晕，是你断章取义，还是我们之间沟通有问题。我说LZ既然因为服务和态度生气，就不要把这个和小费连在一起说，因为这是两码事。这个18%是mandatory，和一般小费的意义不同，别的小费确实可以和服务态度连在一起argue， 但这个18% 不是这么说的。凡事要讲理。LZ不满意人家的服务，可以只给18%，这个18%是下限，不是上限。但不能因为不满意，就不给这18%，要不然怎么叫mandatory。你的Point不正是以你前面那个不是point的事实为依据的嘛。 无论你是否理解LZ不想给小费的心情，你都确实认为了LZ就是不想给小费啊。既然这样，那我也没说错，我也就是说了一个事实而已。
http://en.wikipedia.org/wiki/Mandatory_tipping
读读这条wiki没有发现有什么地方支持你的论点了，相反，wiki里面提到的这条正好说明所谓mandatory gratuity也不过是tip的一种。 “
A 2004 article in the [8] and noted that individuals have been falsely arrested in the [8][9] The New York restaurants cannot legally force their customers to pay the gratuity, since the method is completely voluntary.[8]“
b不管服务如何都必须付的么？
还好我没遇见过服务这么差的中国餐馆。。。
如果菜单明确写着 6个人18%小费 yes 无论多差服务都必须付款 这个是rule 当然你可以dispute 那就是你和银行之间的deal了
你说强制小费必须付，说了很多遍了。我不懂你持续坚持继续这么说的目的是什么？是不是要为黑店讨回cashier错算的小费钱。。。
以下是引用sharbelm在2/13/2012 11:16:00 PM的发言：
我晕，是你断章取义，还是我们之间沟通有问题。我说LZ既然因为服务和态度生气，就不要把这个和小费连在一起说，因为这是两码事。这个18%是mandatory，和一般小费的意义不同，别的小费确实可以和服务态度连在一起argue， 但这个18% 不是这么说的。凡事要讲理。LZ不满意人家的服务，可以只给18%，这个18%是下限，不是上限。但不能因为不满意，就不给这18%，要不然怎么叫mandatory。你的Point不正是以你前面那个不是point的事实为依据的嘛。 无论你是否理解LZ不想给小费的心情，你都确实认为了LZ就是不想给小费啊。既然这样，那我也没说错，我也就是说了一个事实而已。
我怎么觉得6个人必须给18%的这种，不论服务好不好都得给的这个什么rule很不对啊，那服务不好的，客人不都跟吃了苍蝇一样的恶心啊，还必须得给钱，不给钱就不行。
没办法啊 你去那里吃 你就得遵守啊 要不就是不吃
这东西合法不合法还不知道呢，也就大多数人不去计较罢了。
之前也是被直接算了小费了，拿到账单看了看，也就算了，懒得去计较，但是肯定这种强制小费的店不会再去了。
我没有说是LAW呀，我前面说了，据我所知，不是法律。 有必要为了这18% 搞的自己被arrest吗，即使是falsely arrested？
LZ在威胁下付了帐（原来也是assume要被迫付小费的），还不许她上来吼吼么？
我晕。不能进监狱只能说明不是犯罪，没有触犯刑法，但不见得民法或者合同法上你就能赢。 我也看不出来餐馆老板能赢。不就拼个大家不计较吗？
如果没有inform，顾客是不用付的。
inform非常重要。
你也说了，这是关键。
我不确定LZ他们的菜单上有没有，但他们肯定口头上没有inform，而是消费完了加在他们头上。
如果他们菜单上没有，或者店里任何醒目的地方没有贴，他们完全有权利不付。
明白你得意思 但是inform不一定是口头上 我前面说了一个问题 就是这个东西太common了
...
这里很多人回你贴是因为你对LZ咄咄逼人的态度。。。
如果你只是表达18%该付，清楚说明白这点就好。
你说那些什么LZ最后实际少付了，LZ心里有不付的念头，LZ心里还有dispute的念头，看起来就是对LZ很不满啊。
好了，我就是说说我一个看客的感觉，你继续吧。
LZ确实实际上是少付了。这个是LZ自己说的，无论是她主动的，还是被动的，少付是事实。不能因为我说了事实，就是对LZ不满。
这个不一定是法律 可能是rule 法律是通用的 但是rule是餐馆可以设定的
聪明点得店家不叫这个小费 叫服务费 可以说 我们自动加了18% 服务费 但是小费还是另外自愿
你要这样当然得付了。不过点菜前得跟大伙说清楚吧。
我说大家就到此结束吧 一桌子菜 加上18%小费 本来是处以 11个人 现在处以12个人了 到头来也差不了2块钱 大家都知道他家服务不好 以后不去就行了 在这里争这些没有用 争个输赢 该dispute还是要dispute 完全是LZ自己得决定
是除以10个人。
以下是引用Purple_eyes在2/13/2012 11:30:00 PM的发言：
本来10个人。。。。。 btw，最新消息，我朋友告诉我，刚才41页的那个yelp评论居然被删掉了！！
狂汗！！！！！
我去看了，真的被删掉了，在那个人自己的account里还能看见，但peter chang上面就没有了。。。。。。。
难倒还可以店家自己删掉差评么？？昏哦
没有这一说 被关起来 但是yes 这个就是rule啊 没办法 你能做的就是不去吃 你吃了6个人 菜单明确写着呢 那你就得付 这个是civil case 又不是criminal 不能被抓 除非你在警察前面耍泼妇 lol
哦，那家餐厅的餐牌上写了？还是你想他们该是写了？
就算写了我也不觉得这是该付的，这和return policy无关，是货不对板，我就该不付钱，你买东西买到个坏的，你会不会付钱？
我觉得楼主太包子，如果是我我就说要么抓了我，要么告我，反正我就不付18%小费，太恶心了。
难倒还可以店家自己删掉差评么？？昏哦
本来10个人。。。。。
btw，最新消息，我朋友告诉我，刚才41页的那个yelp评论居然被删掉了！！
真的，我也看了一下，从Peter Chang的主页上被删掉了！我发的链接是发帖人的个人信息链接，所以还可以看到，可是在Peter Change的页面上已经没有显示了。Yelp不是应该不能随便删掉评论的吗？
这里一定有川娃儿的ID在捣乱！！
LZ在威胁下付了帐（原来也是assume要被迫付小费的），还不许她上来吼吼么？
可是这个帐本来就应该付的呀，吃完了还要人威胁才付账吗？尤其本来就assume要付这个“强制收费”。
你去哪个老美餐馆 他们也一样给你加18%小费
明白你得意思 但是inform不一定是口头上 我前面说了一个问题 就是这个东西太common了 就比如说 很多餐馆没有一杯可乐得价格一样 可能价格只有1－2块钱 但是最后还是要照付
太对了，就是这个理儿。很多menu上soft drink还没有价钱呢，你不能喝完了说不给钱呀
可是这个帐本来就应该付的呀，吃完了还要人威胁才付账吗？尤其本来就assume要付这个“强制收费”。
汗，你误会了，我的意思是她们被威胁要付小费的。。。。。。。。。。。。。。。。
LZ说了好多次了，她们吃的东西他们会付的，我说他们assume要付的小费，意思是他们在威胁下不得不付账，以为服务生会算进去这个强制收费。
每人差4刀，真是该散了。又叫了警察，还盖了高楼，唉
不知道是多收了还是少收了 多收了 那么让LZ和朋友们dispute 如果少收了 还是散了吧
其他差评没有删，就那条最新的删了，恐怖。。。
再过两天看看最近的几篇新的差评会不会被删掉吧
真的，我也看了一下，从Peter Chang的主页上被删掉了！我发的链接是发帖人的个人信息链接，所以还可以看到，可是在Peter Change的页面上已经没有显示了。Yelp不是应该不能随便删掉评论的吗？
这里一定有川娃儿的ID在捣乱！！
strong re！！！
真的，我也看了一下，从Peter Chang的主页上被删掉了！我发的链接是发帖人的个人信息链接，所以还可以看到，可是在Peter Change的页面上已经没有显示了。Yelp不是应该不能随便删掉评论的吗？
这里一定有川娃儿的ID在捣乱！！
哇。。。剧本越来越精彩了哦。。继续蹲看。。我是凑热闹的。。但绝对支持lz曝光黑店的做法。。
那多去写几条老板的利润还撑得住吗？
不晓得可以在yelp上投诉伐，哈哈~
要么电台曝光？这种事情估计当地台会挺HIGH~~~
common不就是依据么 你和我争这个没意思 我只是觉得他们菜单或者什么地方会有标注 我也没去过
common算什么依据。。。。。。。。
http://www.yelp.com/user_details?userid=5InV4vmOLkWEvfXrhpwTnQ
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6450 Powers Ferry Rd
Sandy Springs, GA 30339
(678) 766-8765
Peter Chang's
Category: Chinese
2/11/2012
Though I'm an avid read of Yelp, I've never wrote a review. However, we just experienced likely the worst service of our lifetime, and I felt compelled to help others avoid having the evening we did.
Peter Chang's came highly recommended by a friend and we've been eager to go for quite some time. We finally made the decision to go tonight. The one star rating is largely based on the restaurant's service, though the food wasn't what we hoped either.
We arrived with no reservations, but had called prior and they indicated with just a party of two, we didn't need them. There was no host/hostess and until my husband finally spoke up, we were ignored by the passing rushing wait staff. Finally, a server took our name in haste, and we were seated in about 10 minutes.
We were pretty quickly approached by our waiter and immediately ordered drinks and 2 appetiziers. A pot of tea and water for me, a beer for my husband. The tea arrived quickly, and when my husband's beer arrived, it was served without a chilled glass because they were "out of glasses". It was barely chilled and tasted as though it had been there for quite some time. The glass of water never arrived until my husband finally asked for it again.
During the time prior to our appetizer arriving, we witnessed the manager yelling and berating wait staff over and over. Every single server in the restaurant seemed frazzled and frenzied, rushing and running. We overhead one mention the restaurant being short staffed for the evening.
One appetizer arrived fairly quickly, but we had no plates or flatware. The waiter fetched those, and while the "Peter rolls" were tasty, they couldn't make up for what was to come.
We see and hear the manager rush to the servers station and scream for them to call 911, call the police. Of course we first thought someone had become ill or injured in the restaurant. But come to find out, one of the servers was angry because her table of 11 didn't want to pay after eating the food. They did in fact call the police, and an officer stood watch near our table while the female server handled the situation very loud and very angry. It turns out the table of young 20 somethings had no problem paying their bill. They simply didn't want to include the service charge mandated by a party that large because of the extreme poor service. I now completely see their side. Never during this time did the manager step in, offer to help, attempt to handle the situation professionally. He simply lurked nearby, and let his female server loudly insult and yell at the customers until they finally agreed to pay just so they could leave. During this time, another man who we came to realize was another customer barged in trying to handle the situation on behalf of the server. All handled very strangely and without any regard for the remainder of the customers in the very busy restaurant.
Afer this show settled down, we had to flag down the waiter to ask ask about our second appetizer. He explained the "kitchen had lost the ticket", and would return with it shortly. We had ordered the fired pork belly due to recommendations from our friends. Needless to say, I hope I never have to see or taste this dish again.
About 2 seconds after the appetizer arrives, my husband's main dish arrives, and then shortly after mine. Our main dishes were twice cooked pork - tasteless, and mine was Jin Jiang chicken. The chicken was actually the best thing we ordered. When leaving we opted not to take the left over pork.
Though our server was sweet, and trying, he would disappear for long periods of time, and we had to flag him down to get our bill. We were ready to get out of there!
Upon leaving, we were ignored just as we were upon our arrival.
Unless the restaurant gets a complete overhaul and you actually start reading some good servie review, we recommend staying AWAY! Not worth attempting when so many other restaurants in the city offer both top notch food and top notch service.
每人差4刀，真是该散了。又叫了警察，还盖了高楼，唉
要不是你一直在这里孜孜不倦的说只要吃了饭，6个人以上就要付18%的小费，whatever you got，这个楼也不会这么高，本意就是让ATL的姐妹们注意而已。。
以下是引用apple:-)在2/13/2012 11:31:00 PM的发言：
r人黑店订的规矩，客人必须遵守，黑店自己该提供的服务却没有保障，客人却连质疑诉苦的权利都不能有。
这里有人就是抱着这个观点一只批LZ。真受不了。
汗，你误会了，我的意思是她们被威胁要付小费的。。。。。。。。。。。。。。。。
LZ说了好多次了，她们吃的东西他们会付的，我说他们assume要付的小费，意思是他们在威胁下不得不付账，以为服务生会算进去这个强制收费。
我的意思就是这个小费也是应该付的，和她们应该付饭钱是一个道理。如果是小桌，不到6个人，那么小费就是另外一回事。后面第二句我没怎么看懂。不过在拿到帐单之前，他们显然就已经assume这个18% 会算在账单里面了。
再过两天看看最近的几篇新的差评会不会被删掉吧
你们还是去留吧，不管他删不删，若是他都删了，你们联系yelp看看。
不能看他删了你们就不去留了吧。。。
话说，是不是他们看到那个review里写把警察都招来了，害怕其他顾客看了不好？
哪里删了，不是还在么
http://www.yelp.com/user_details?userid=5InV4vmOLkWEvfXrhpwTnQ
这个是这个reviewer自己的profile页面，还在的。
可是那店的review页面上已经没有了这个review。
http://www.yelp.com/biz/peter-changs-sandy-springs#hrid:t_3oIrrP9YEVtGdQT5bfJQ
刚刚准备上yelp写差评，正巧看到有个美国人写的review，2月11日，周六晚上写的，我们去那里吃饭时在餐厅的其他美国客人。 链接在这里：
http://www.yelp.com/user_details?userid=5InV4vmOLkWEvfXrhpwTnQ
如果有觉得我们自己自说自话的jm，请看看从一个其他客人的角度，是怎么看待这件事的。说实话，当时我以为旁边的美国人都不知道事怎么回事呢，结果看来大家的眼睛都是雪亮的。其中下面这一段就是关于我们的事情，我摘抄下来了，大家自己看看吧。：
We see and hear the manager rush to the servers station and scream for them to call 911, call the police. Of course we first thought someone had become ill or injured in the restaurant. But come to find out, one of the servers was angry because her table of 11 didn't want to pay after eating the food. They did in fact call the police, and an officer stood watch near our table while the female server handled the situation very loud and very angry. It turns out the table of young 20 somethings had no problem paying their bill. They simply didn't want to include the service charge mandated by a party that large because of the extreme poor service. I now completely see their side. Never during this time did the manager step in, offer to help, attempt to handle the situation professionally. He simply lurked nearby, and let his female server loudly insult and yell at the customers until they finally agreed to pay just so they could leave. During this time, another man who we came to realize was another customer barged in trying to handle the situation on behalf of the server. All handled very strangely and without any regard for the remainder of the customers in the very busy restaurant.
Afer this show settled down, we had to flag down the waiter to ask ask about our second appetizer. He explained the "kitchen had lost the ticket", and would return with it shortly. We had ordered the fired pork belly due to recommendations from our friends. Needless to say, I hope I never have to see or taste this dish again.
About 2 seconds after the appetizer arrives, my husband's main dish arrives, and then shortly after mine. Our main dishes were twice cooked pork - tasteless, and mine was Jin Jiang chicken. The chicken was actually the best thing we ordered. When leaving we opted not to take the left over pork.
Though our server was sweet, and trying, he would disappear for long periods of time, and we had to flag him down to get our bill. We were ready to get out of there!
Upon leaving, we were ignored just as we were upon our arrival.
Unless the restaurant gets a complete overhaul and you actually start reading some good servie review, we recommend staying AWAY! Not worth attempting when so many other restaurants in the city offer both top notch food and top notch service.
如果lz看到了，就update到首页上，让其他不想爬楼的jms看看
[此贴子已经被作者于2012/2/13 21:32:16编辑过]
要不是你一直在这里孜孜不倦的说只要吃了饭，6个人以上就要付18%的小费，whatever you got，这个楼也不会这么高，本意就是让ATL的姐妹们注意而已。。
如果只是本意的话，你主贴就够了。
如果只是本意的话，你主贴就够了。
还不许人家反个驳吗？
我的意思就是这个小费也是应该付的，和她们应该付饭钱是一个道理。如果是小桌，不到6个人，那么小费就是另外一回事。后面第二句我没怎么看懂。不过在拿到帐单之前，他们显然就已经assume这个18% 会算在账单里面了。
天。。。又回到原点了。。。
俺不跟你争这个了。。。
你都没看我之前的回帖，这18%还不一定有informLZ他们呢，还不一定成立呢。
我没有说是LAW呀，我前面说了，据我所知，不是法律。 有必要为了这18% 搞的自己被arrest吗，即使是falsely arrested？
Police should do a better job not to let such false arrest happen again.
很多网站都会删negative comments
yelp应该是不能让被评论的商家自己删除的。
我记得之前有个开daycare的来抱怨被人恶意给差评，yelp不给她删除呢。
这黑店怎么能有这种能力？
yelp应该是不能让被评论的商家自己删除的。
我记得之前有个开daycare的来抱怨被人恶意给差评，yelp不给她删除呢。
这黑店怎么能有这种能力？
是吗？不清楚Yelp的操作，刚才有个MM不是说她以前留的差评在30分钟之内就被删除了？我是听说ebay非常不支持negative comments
re....那个S MM到底要怎样啊？都已经make了一个point了，还要一直追着咬着不放，拼命强调，烦不烦啊！
所以我说店家垃圾公关啊。不怕狼一样的敌人，就怕猪一样的队友。
yelp应该是不能让被评论的商家自己删除的。
我记得之前有个开daycare的来抱怨被人恶意给差评，yelp不给她删除呢。
这黑店怎么能有这种能力？
只要额外花钱，YELP就可以把最差评分给屏蔽掉的，但是大多数店家没这么做罢了。
是吗？不清楚Yelp的操作，刚才有个MM不是说她以前留的差评在30分钟之内就被删除了？我是听说ebay非常不支持negative comments
您这听说的也太不准确了。。。
http://moneyland.time.com/2011/10/20/are-mandatory-tips-at-restaurants-legal/
我也没仔细看，反正要是让我等一个小时还爱搭不理的，我肯定走人了。我们这边的中餐馆很少有charge这个18%，所以我们一般都是自己给小费。
。
check来了，果然因为是6个人以上，就强制收18%的小费，而且收了我们4壶茶的钱（我们开始桌子上有2壶，中间请她refil了一次）
LZ确实是说有refill，那么就是四壶茶了，为啥Yelp那边说没有refill?
刚看就想说，店家太弱智了。满餐馆吃饭的顾客，居然要叫警察来对付几个学生？垃圾素质！垃圾公关！
兔子急了也咬人吧。还管旁边有多少兔子在吃草吗？ lz在yelp上发的也看了。和本帖还有点小小出入。是上那边不好闭着眼睛瞎编排吧？yelp上lz写说，餐厅policy是10人桌自动charge4壶茶。和lz本楼强调的都是因为refill茶钱而被多收钱不太一致。而且还写人茶有问题，喝了胃疼。这也太编排了。说些不着调的。同餐馆吃饭的就你胃疼了。我问问，你朋友是不是吃太快了啊？狼吞虎咽的。以后再饿，也要注意身体啊。
18%好像有的州是法律规定的，google看一下，我也没有仔细看。本来想反驳说18%是必须的，大家可以看看这个：
http://moneyland.time.com/2011/10/20/are-mandatory-tips-at-restaurants-legal/
我也没仔细看，反正要是让我等一个小时还爱搭不理的，我肯定走人了。我们这边的中餐馆很少有charge这个18%，所以我们一般都是自己给小费。
没读到哪些州有这个规定
您这听说的也太不准确了。。。
我没研究过，在TPF上看见有人这么说的，说是会被删除，尤其是来自卖家的negative comments
所以我说店家垃圾公关啊。不怕狼一样的敌人，就怕猪一样的队友。
这句你得送给lz这群朋友。这10个人要有一个脑子清醒一点的，也不至于因为这个事儿闹得生日聚会叫警察。
兔子急了也咬人吧。还管旁边有多少兔子在吃草吗？ lz在yelp上发的也看了。和本帖还有点小小出入。是上那边不好闭着眼睛瞎编排吧？yelp上lz写说，餐厅policy是10人桌自动charge4壶茶。和lz本楼强调的都是因为refill茶钱而被多收钱不太一致。而且还写人茶有问题，喝了胃疼。这也太编排了。说些不着调的。同餐馆吃饭的就你胃疼了。我问问，你朋友是不是吃太快了啊？狼吞虎咽的。以后再饿，也要注意身体啊。
就算吃了200,18％也就36, 36块钱就咬人，你这兔子脾气也忒急了点。
yelp应该是不能让被评论的商家自己删除的。
我记得之前有个开daycare的来抱怨被人恶意给差评，yelp不给她删除呢。
这黑店怎么能有这种能力？
这句你得送给lz这群朋友。这10个人要有一个脑子清醒一点的，也不至于因为这个事儿闹得生日聚会叫警察。
这位貌似是店里来的。。。
不是说yelp上那个发言是个老外的么？
以下是引用cathybefore在2/14/2012 12:16:00 AM的发言：
这位貌似是店里来的。。。
就算吃了200,18％也就36, 36块钱就咬人，你这兔子脾气也忒急了点。
你呢？为了这么一个贴，你就吼垃圾这个垃圾那个的。你气性儿也不小。再说了，你这是在骂lz一群人吗？lz就为了不付这36发贴呢，你意思是说lz因为这36咬餐馆？小事化大？
兔子急了也咬人吧。还管旁边有多少兔子在吃草吗？ lz在yelp上发的也看了。和本帖还有点小小出入。是上那边不好闭着眼睛瞎编排吧？yelp上lz写说，餐厅policy是10人桌自动charge4壶茶。和lz本楼强调的都是因为refill茶钱而被多收钱不太一致。而且还写人茶有问题，喝了胃疼。这也太编排了。说些不着调的。同餐馆吃饭的就你胃疼了。我问问，你朋友是不是吃太快了啊？狼吞虎咽的。以后再饿，也要注意身体啊。
mm，你为什么就那么相信那间餐馆呀。为什么觉得lz他们写的就是编排的。。
你是那的常客吗？
这句你得送给lz这群朋友。这10个人要有一个脑子清醒一点的，也不至于因为这个事儿闹得生日聚会叫警察。
叫警察lz没损失什么，他们走出去，谁认识谁是谁？餐馆有损失啊，一群顾客和当班经理工作人员争吵到叫警察，你以为其他顾客真在意谁是谁非啊？他们在意的是声音太大，影响自己的晚饭。这经理弱智没商量。
mm，你为什么就那么相信那间餐馆呀。为什么觉得lz他们写的就是编排的。。
你是那的常客吗？
你觉得胃疼真是因为茶？
叫警察lz没损失什么，他们走出去，谁认识谁是谁？餐馆有损失啊，一群顾客和当班经理工作人员争吵到叫警察，你以为其他顾客真在意谁是谁非啊？他们在意的是声音太大，影响自己的晚饭。这经理弱智没商量。
又回到刚刚我对你的回复了。餐馆损失什么了？用脑袋想想，10个人堵那儿嚷嚷不愿意付小费，不请警察能走吗？警察来解决不快了吗。几下付钱走人了。还大家一个安静点的环境。换成你，你是打算让10个人不付钱就走人？餐馆请了你可真损失了。你说lz没损失，lz这10个人也都phd了。一点事儿搞这么大。还被人挨着查id，赚什么了？用生日聚会赚36了？
你觉得胃疼真是因为茶？
不排除。胃不好的人，然后等了太久，饿着肚子再喝茶。。的确容易胃疼。
但这不能怪茶有问题。。是他们店上菜速度真乌龟慢。
yelp上写的有小出入，。。是本楼楼主在yelp上发的。。还是她的朋友呢。。
如果是不同的人评的，那在小细节上有不一样的说法。。不能就断定是编排呀。。
我就事论事哈。
这个茶refill还要钱，更说明这家店是黑店了，refill就是加点热水。人家可能就是吃了那段饭以后不舒服了，每个人的肠胃不一样。我们这一家很popular的中餐馆的火锅，好多人去吃，我也去过几次，有一次吃完就拉肚子了，这个没有什么，我是再也没去他们家吃过火锅。
yelp上并没提是因为refill加钱。而是10人桌店里规定算4壶茶钱。
这件事没有绝对的对与错,只是看你怎么想,换成谁,遇见这种服务,都会想找地方树洞的
有些人就没完没了纠着小辫,真是磨叨,没别的事做了,是不是,你辩论比赛成功了,又怎么样?就不是中国人了啊
怪不得总有人说,中国人多了就是虫
我发现这帖子里面,某些人就是站着说话不腰疼
这件事没有绝对的对与错,只是看你怎么想,换成谁,遇见这种服务,都会想找地方树洞的
有些人就没完没了纠着小辫,真是磨叨,没别的事做了,是不是,你辩论比赛成功了,又怎么样?就不是中国人了啊
怪不得总有人说,中国人多了就是虫
strong re...
[此贴子已经被作者于2012/2/14 0:29:42编辑过]
你看这店等菜那么久把人给饿的。。。
lz他们早就该走人。自己愿意等半天，回头吃了喝了，到给小费的时候就把这些全给waitress算上帐了。这waitress说不定还觉得自己被欺负了呢。生意忙，也提醒你们等不了就可以走。你们偏不走，人家回头菜都给你上了，你们却小费一分不想给了。
又回到刚刚我对你的回复了。餐馆损失什么了？用脑袋想想，10个人堵那儿嚷嚷不愿意付小费，不请警察能走吗？警察来解决不快了吗。几下付钱走人了。还大家一个安静点的环境。换成你，你是打算让10个人不付钱就走人？餐馆请了你可真损失了。你说lz没损失，lz这10个人也都phd了。一点事儿搞这么大。还被人挨着查id，赚什么了？用生日聚会赚36了？
你的逻辑太混乱，一段话请表达一个中心思想，好吗？
那位红杏mm，lz还没在yelp上发贴，你看到的是啥？
http://www.yelp.com/biz/peter-changs-sandy-springs#hrid:t_3oIrrP9YEVtGdQT5bfJQ
1.0 star rating
2/13/2012
We have waited for 1 hour and half until the first dish came out. The waitress replied arrogantly, we are busy today, if you don't want to wait, you are free to go.
After we asked for tea refill for 3 times, they finally refilled it. The tea was cloudy, and my friend got stomachache after that.
When we asked for the bill, we were informed by the manager that it is their policy to charge 4 tea pots automatically for a group of 10, which I don't think it is common knowledge, and it wasn't on the menu. At least they should let us know at the very beginning.
We were totally unsatisfied with the poor service, and would only want to pay for what we eat, the amount of service tip today should depend on each person's own willingness. The waitress and manager then talked loudly, and in a very bad manner, " It is the state law you have to pay 18% service fee for what you eat, no matter you like it or not. I give you two choices, pay and go, or I will call the police!!! I have no time to talk to you! I know you are poor students, but don't embarrass yourselves for not giving the tip." Finally the restaurant called the police, the waitress smiled wildly and checked our driving license one by one for more than 15 mins!!! ten people total!!
If this is how you treat your customers, we accept it, there are many good restaurants in Atlanta at least. no matter we are rich or poor, we would not spend one more penny in your restaurant. I think we are not embarrassing, but you should.
差评在这里：
http://www.yelp.com/user_details?userid=5InV4vmOLkWEvfXrhpwTnQ
不过确实在peter chang那里看不到了，真奇怪
又回到刚刚我对你的回复了。餐馆损失什么了？用脑袋想想，10个人堵那儿嚷嚷不愿意付小费，不请警察能走吗？警察来解决不快了吗。几下付钱走人了。还大家一个安静点的环境。换成你，你是打算让10个人不付钱就走人？餐馆请了你可真损失了。你说lz没损失，lz这10个人也都phd了。一点事儿搞这么大。还被人挨着查id，赚什么了？用生日聚会赚36了？
呵呵 餐馆损失的是名声。难道不比36块钱多么。不管怎么看都是很失败的处理方法。
你的逻辑太混乱，一段话请表达一个中心思想，好吗？
逻辑混乱在哪儿了？你思维能力弱，不能反咬我思维太敏捷吧？或者你早说。如果你一段话只有能力看懂一个意思，那我有空给你分段。
又回到刚刚我对你的回复了。餐馆损失什么了？用脑袋想想，10个人堵那儿嚷嚷不愿意付小费，不请警察能走吗？警察来解决不快了吗。几下付钱走人了。还大家一个安静点的环境。换成你，你是打算让10个人不付钱就走人？餐馆请了你可真损失了。你说lz没损失，lz这10个人也都phd了。一点事儿搞这么大。还被人挨着查id，赚什么了？用生日聚会赚36了？
川娃2要是没付你工资，我都替你喊冤，这么颠倒是非黑白，说这种伤人的话你能感到愉悦还是什么？用你自己的话，你这么说话，赚什么了？
refill有的餐厅是要加钱的，有些餐厅COKE什么的refill都是另外charge的。不知道这个餐厅是什么档次的，有的餐厅是收18%的gratuity的，2个人都收。但一般应该有写出来的在MENU上。
在提供服务之前不先说明是不对的
尤其是收4壶茶的钱，却上2壶。
lz他们早就该走人。自己愿意等半天，回头吃了喝了，到给小费的时候就把这些全给waitress算上帐了。这waitress说不定还觉得自己被欺负了呢。生意忙，也提醒你们等不了就可以走。你们偏不走，人家回头菜都给你上了，你们却小费一分不想给了。
人家server 说的是你们可以走不过 ”your dishes has already be prepared..“. 这到底是啥意思，这个时候走人是不是要付菜钱啊？那要换成我我也不走啦。要提醒也得早提醒啊，等了一个小时再说可以cancel order这算啥？
我发现这帖子里面,某些人就是站着说话不腰疼
这件事没有绝对的对与错,只是看你怎么想,换成谁,遇见这种服务,都会想找地方树洞的
有些人就没完没了纠着小辫,真是磨叨,没别的事做了,是不是,你辩论比赛成功了,又怎么样?就不是中国人了啊
怪不得总有人说,中国人多了就是虫
站在谁的立场？lz还是打工的？打工的就不是人了？开餐馆的就不能有人帮忙说话了？中国人怎么了。对方也是中国人。你也是中国人。就事论事这么难吗？
难道因为我用itouch就看不到？