Posted August 22, 2011, 1:34 PM EST: Just spoke with B&N Supervisor regarding my order (2 hour hold time). She notified me that orders purchased yesterday after 12:30AM (Pacific Time) will not get their order honored. She said the tablet went on sale on the website at 12AM and by 12:30AM their inventory had ran out. I asked why then was I able to get an order number and pay for the item if there was no inventory? She replied that the overflow in orders caused the system to fail and that I will be refunded in the next 2 business days. I suggest looking to buy them elsewhere before they're all gone at this crazy price. -------------------------- BN网上的留言 [此贴子已经被作者于2011/8/22 15:02:45编辑过]
That's not true. I placed my order on 11:19pm (pacific time) last night and then posted the ad here. The sale was opened definately earlier than 12am.
My order was cancelled too. The notification was as the follows:
Dear Valued Customer,
We are writing to you regarding your recent Barnes & Noble order for "HP TouchPad Tablet with 16GB Memory".
Due to unexpected customer demand for this item, our inventory was depleted prior to your order being processed so we are unable to fulfill this item as requested. Consequently, we have canceled your order and you will not be billed for this amount.
You may see an authorization on your credit or debit card for the order, but please be assured you will not be charged. The authorization will be released in accordance with your bank's policies.
We sincerely regret any inconvenience that this may have caused.
My order was cancelled too. The notification was as the follows:
Dear Valued Customer,
We are writing to you regarding your recent Barnes & Noble order for "HP TouchPad Tablet with 16GB Memory".
Due to unexpected customer demand for this item, our inventory was depleted prior to your order being processed so we are unable to fulfill this item as requested. Consequently, we have canceled your order and you will not be billed for this amount.
You may see an authorization on your credit or debit card for the order, but please be assured you will not be charged. The authorization will be released in accordance with your bank's policies.
We sincerely regret any inconvenience that this may have caused.
Posted August 22, 2011, 1:34 PM EST: Just spoke with B&N Supervisor regarding my order (2 hour hold time). She notified me that orders purchased yesterday after 12:30AM (Pacific Time) will not get their order honored. She said the tablet went on sale on the website at 12AM and by 12:30AM their inventory had ran out. I asked why then was I able to get an order number and pay for the item if there was no inventory? She replied that the overflow in orders caused the system to fail and that I will be refunded in the next 2 business days. I suggest looking to buy them elsewhere before they're all gone at this crazy price. -------------------------- BN网上的留言 ----------------------------------------- 这是我今天下午发的帖子，看来确实如此……
以下是引用lovemyjoy在8/22/2011 3:02:00 PM的发言： Posted August 22, 2011, 1:34 PM EST: Just spoke with B&N Supervisor regarding my order (2 hour hold time). She notified me that orders purchased yesterday after 12:30AM (Pacific Time) will not get their order honored. She said the tablet went on sale on the website at 12AM and by 12:30AM their inventory had ran out. I asked why then was I able to get an order number and pay for the item if there was no inventory? She replied that the overflow in orders caused the system to fail and that I will be refunded in the next 2 business days. I suggest looking to buy them elsewhere before they're all gone at this crazy price. -------------------------- BN网上的留言 -----------------------------------------
这是我今天下午发的帖子，看来确实如此……
that's not true！我昨晚西海岸11点多order的还不是一样被cancel了。恶心的BN！
This past weekend, BN.com experienced a technical inventory error for the HP TouchPad combined with an unprecedented customer demand for its newly discounted price. Unfortunately, this generated more customer orders than we had inventory, resulting in our cancelling some customer orders, including yours, as we notified you earlier this week. If there was a pending authorization against your debit or credit card for the order, we have worked to quickly reverse that no later than today. You will not be charged for this order.
I want to take this opportunity to offer our sincere apology to you as a valued customer of BN.com. We care deeply about serving our customers, and in an expression of our commitment to you please accept the $20 Barnes & Noble eGift Card below for any inconvenience this may have caused.
The card can be used for any merchandise available at BN.com or in any of our bookstores.
We look forward to serving you again in the future.
The details of this item are not displayed to maintain your privacy
UPC:
******8637
那人把TERMS理解错了。
以下是引用tiangua在8/22/2011 3:09:00 PM的发言：
mm是想说not pcs and video吧？
Posted August 22, 2011, 1:34 PM EST: Just spoke with B&N Supervisor regarding my order (2 hour hold time). She notified me that orders purchased yesterday after 12:30AM (Pacific Time) will not get their order honored. She said the tablet went on sale on the website at 12AM and by 12:30AM their inventory had ran out. I asked why then was I able to get an order number and pay for the item if there was no inventory? She replied that the overflow in orders caused the system to fail and that I will be refunded in the next 2 business days. I suggest looking to buy them elsewhere before they're all gone at this crazy price.
--------------------------
BN网上的留言
[此贴子已经被作者于2011/8/22 15:02:45编辑过]
That's not true. I placed my order on 11:19pm (pacific time) last night and then posted the ad here. The sale was opened definately earlier than 12am.
汇报一下我昨天半夜临睡前抱着电脑在床上纠结了半天最后还是下了一个。肯定过12点了，东部大概都3，4点了吧。反正现在也有SHIPPING DATE是24
The details of this item are not displayed to maintain your privacy
UPC:
******8637
the same
半夜下的，状态一样
我朋友绝对是9点10分以后下单的 今天早上，她显示是24号ship，我比她早。。我却是Unable to process orde，我觉得这个和几点下单没关系。。
that's weird. Should be based on the purchase time...
我是想说，是COVER的。
那人把TERMS理解错了。
I understand u and agree with u, hehe
我就用上了ebates的6%cashback
我朋友绝对是9点10分以后下单的 今天早上，她显示是24号ship，我比她早。。我却是Unable to process orde，我觉得这个和几点下单没关系。。
I placed the order this morning around 9:30am,显示是24号ship. 希望不要被cancel。
I placed the order this morning around 9:30am,显示是24号ship. 希望不要被cancel。
我也是今天早上才order的，不过是8点半，unable中……但是我买了俩……orz
算了，啥也不想淡定地等吧，该是我的跑不了，不是我的着急也没用
我也是今天早上才order的，不过是8点半，unable中……但是我买了俩……orz
算了，啥也不想淡定地等吧，该是我的跑不了，不是我的着急也没用
same here, but 1 only.
update: I called B&N, she said I should get order confirmation email by the end of day, it got delayed due to too much order as we call knew.
get my finger crossed!
[此贴子已经被作者于2011/8/22 16:49:54编辑过]
我的显示NOT SHIPPED YET. 不知道到啥状态了。
我的也是，我昨晚10點買的
以下是引用tiangua在8/22/2011 5:57:00 PM的发言：
shoot，they cancelled my order, and I placed it so early.
以下是引用limon在8/22/2011 7:21:00 PM的发言：
刚发现我的单也被cancel。我昨晚12点之前下的单，大家今天早上下单的还能ship 出来，为什么为什么我rp 这么差呀？
Dear Valued Customer,
We are writing to you regarding your recent Barnes & Noble order for "HP TouchPad Tablet with 16GB Memory".
Due to unexpected customer demand for this item, our inventory was depleted prior to your order being processed so we are unable to fulfill this item as requested. Consequently, we have canceled your order and you will not be billed for this amount.
You may see an authorization on your credit or debit card for the order, but please be assured you will not be charged. The authorization will be released in accordance with your bank's policies.
We sincerely regret any inconvenience that this may have caused.
Sincerely,
Barnes & Noble
Customer Service
嗷嗷嗷~~~，我又“成功”了！！因为我“不是一个人”！！！
TO THE HELL OF YOU BN!!!!!!
My order was cancelled too. The notification was as the follows:
Dear Valued Customer,
We are writing to you regarding your recent Barnes & Noble order for "HP TouchPad Tablet with 16GB Memory".
Due to unexpected customer demand for this item, our inventory was depleted prior to your order being processed so we are unable to fulfill this item as requested. Consequently, we have canceled your order and you will not be billed for this amount.
You may see an authorization on your credit or debit card for the order, but please be assured you will not be charged. The authorization will be released in accordance with your bank's policies.
We sincerely regret any inconvenience that this may have caused.
Sincerely,
Barnes & Noble
Customer Service
嗷嗷嗷~~~，我又“成功”了！！因为我“不是一个人”！！！
TO THE HELL OF YOU BN!!!!!!
刚收到同样的信，淡定~~~
刚发现我的单也被cancel。我昨晚12点之前下的单，大家今天早上下单的还能ship 出来，为什么为什么我rp 这么差呀？
有人ship出来了吗？哎，我order后还来这post，也没攒到rp啊【哭泣的小猴子】
order status:
Unable to process order. Please call 1-877-379-0036, or 212-414-6024, if outside U.S.
[此贴子已经被作者于2011/8/22 19:50:29编辑过]
[此贴子已经被作者于2011/8/22 19:58:46编辑过]
以下是引用Iloveshabu在8/22/2011 7:55:00 PM的发言：
有没有mm的状态是ship date 出了然后又cancel了？
已经被cancel的MM 你们信用卡钱被扣了吗
我用credit card 買的pending 估計不會扣的最後
我用credit card 買的pending 估計不會扣的最後
那你的现在是还在等 还是被cancel了呢？ 哎我的也是pending
不知道其他被cancel的MM credit card 是什么状态
cancel了....无语
re
cancel了....无语
Posted August 22, 2011, 1:34 PM EST: Just spoke with B&N Supervisor regarding my order (2 hour hold time). She notified me that orders purchased yesterday after 12:30AM (Pacific Time) will not get their order honored. She said the tablet went on sale on the website at 12AM and by 12:30AM their inventory had ran out. I asked why then was I able to get an order number and pay for the item if there was no inventory? She replied that the overflow in orders caused the system to fail and that I will be refunded in the next 2 business days. I suggest looking to buy them elsewhere before they're all gone at this crazy price.
--------------------------
BN网上的留言 -----------------------------------------
这是我今天下午发的帖子，看来确实如此……
Posted August 22, 2011, 1:34 PM EST: Just spoke with B&N Supervisor regarding my order (2 hour hold time). She notified me that orders purchased yesterday after 12:30AM (Pacific Time) will not get their order honored. She said the tablet went on sale on the website at 12AM and by 12:30AM their inventory had ran out. I asked why then was I able to get an order number and pay for the item if there was no inventory? She replied that the overflow in orders caused the system to fail and that I will be refunded in the next 2 business days. I suggest looking to buy them elsewhere before they're all gone at this crazy price.
--------------------------
BN网上的留言
-----------------------------------------
这是我今天下午发的帖子，看来确实如此……
that's not true！我昨晚西海岸11点多order的还不是一样被cancel了。恶心的BN！
那你的现在是还在等 还是被cancel了呢？ 哎我的也是pending 不知道其他被cancel的MM credit card 是什么状态
CANCEL了 给我发邮件了
[此贴子已经被作者于2011/8/22 22:02:38编辑过]
网站里status还是那个unable的状态，到底要怎样啊？混网站点击率啊？
同被cancel
[此贴子已经被作者于2011/8/22 22:02:38编辑过]
我还是那个unable状态啊……
----------------------------------------
Dear xxx,
This past weekend, BN.com experienced a technical inventory error for the HP TouchPad combined with an unprecedented customer demand for its newly discounted price. Unfortunately, this generated more customer orders than we had inventory, resulting in our cancelling some customer orders, including yours, as we notified you earlier this week. If there was a pending authorization against your debit or credit card for the order, we have worked to quickly reverse that no later than today. You will not be charged for this order.
I want to take this opportunity to offer our sincere apology to you as a valued customer of BN.com. We care deeply about serving our customers, and in an expression of our commitment to you please accept the $20 Barnes & Noble eGift Card below for any inconvenience this may have caused.
The card can be used for any merchandise available at BN.com or in any of our bookstores.
We look forward to serving you again in the future.
---------------------------------------------